Job overview

An exciting opportunity has arisen to join our Ophthalmology Administration Team at The Royal Shrewsbury Hospital as a Level 3 Business Administrator Apprentice. This is a fantastic chance to begin or develop your career in healthcare administration while gaining valuable experience in a busy, supportive clinical environment.

To be eligible for the apprenticeship programme, you must meet the minimum entry requirements set by the training provider. This includes a minimum of four GCSEs (or equivalent) at grades A–D / 9–4*, including Maths and English Language. Please click on the following link for full eligibility requirements - 

Apprenticeship funding rules and assessment plan guidance, 2025 to 2026 - GOV.UK

As part of this role, you will receive full support, training, and guidance to successfully achieve the Level 3 Business Administrator Apprenticeship, helping you build strong administrative, organisational, and communication skills that will support your future career.

Main duties of the job

• The post holder is to work within the Head & Neck and Ophthalmology department and provide an administrative support service for the Medical/Support Secretaries and Co-ordination team, helping to prioritise work to ensure deadlines are met.  Induction Training to be given in the Department.
• Develop and maintain effective communication skills to ensure a high quality service is provided when liaising with patients, GP’s and all other internal and external contacts.
• To maintain good communication with health professionals and other groups within the Trust to ensure that patients receive appropriate and timely care.

Working for your organisation

Our Poppy’s Promise Commitment

We believe that compassionate care sits at the heart of everything we do. Every member of our team — clinical or non-clinical — plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.

We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising  individual needs, feelings, and circumstances of those in our care.

Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a  meaningful way, and respond to concerns with patience and understanding.

By joining our team, you are committing to uphold these values — ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.

Detailed job description and main responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.