Apprenticeships - Apprentice Receptionist - Community Diagnostic Centre

  • Department Community Diagnostic Centre
  • Closing Date 25/06/2024
  • Location Stafford Park, Telford,
  • Grade Apprenticeship
  • Job ref 223-ARD-272
  • Pension NHS Pension
  • Holidays Generous Holiday Allowance
  • NHS discount Eligible for NHS Discounts
  • Contract 18 month apprenticeship
  • Hours 37.5 hours per week

Job overview

*Apprenticeship opportunity*

The Shrewsbury and Telford Hospital NHS Trust have successfully developed the first Community Diagnostic Centre (CDC) within Shropshire, which opened October 2023. 

As a result, we are looking for four dynamic and innovative persons to assume the role of CDC receptionist, with an integral role within Radiology, Pathology, Dermatology and Cardio-Respiratory specialties.

Along with GCSE's in Maths and English at grades 9 - 4 (or equivalent), the successful applicant will be well organised, possess good communication skills and computer/keyboard skills, using Microsoft Office.

You will be expected to manage, plan, and prioritise tasks efficiently and effectively to achieve and maintain a high standard of patient care.

The post holder will always show total respect and regard to confidentiality of patient information.

The successful applicant will complete the Level 3 Business Administration apprenticeship which is likely to take approximately 18 months.

To be eligible for this apprenticeship: 

  • Can be any age post full-time education (16+)
  • Cannot already be on an Apprenticeship or any Government funded training,
  • Cannot have a qualification at the same or higher level in the same vocational area. There needs to be significant new learning.
  • Has been a UK resident for 3 or more years.


Meets the eligible and valid residency status and permission to work in the UK criteria in Annex A of the linked funding document: Apprenticeship funding rules 2023 to 2024 (

Main duties of the job

  • To welcome patients to the unit.
  • To meet patients who attend the appointments office, and deal directly with their query, or seek assistance if required.
  • To assist a whole range of disciplines of staff who call in the appointments office with queries. This may be direct help or giving directions to obtain assistance from the appropriate person.
  • To prepare daily appointment lists for Pathology, Cardiology, Dermatology and Radiology.
  • To comply with Trust and Departmental procedures. Fire and Health and Safety.
  • To comply with the “system of work” for the controlled areas of the department.
  • Help collate the monthly waiting times and data required for reporting.
  • Open and sort post.
  • Ensure reception area is tidy and paperwork is stored correctly in line with clinical governance guidelines.
  • To ensure patient confidentiality is always maintained.

Working for your organisation

As an organisation we strive to provide high quality, safe care for our patients in an environment which our staff are proud to work in. We believe that by adhering to our Vision (“To provide excellent care for the communities we serve”) and working with our Trust Values in mind (Partnering, Ambitious, Caring, Trusted) we can achieve the right results for the people that matter most – our patients and their families.

The post holders will act as a key member of the team in providing efficient, helpful, and sympathetic care to patients, the post offers new opportunities and challenges, you will need to demonstrate effective communication skills ensuring efficient and effective management of all resources to deliver safe, high quality and effective patient care in an environment of continuous improvement.

Detailed job description and main responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

The well-being of our staff is of the upmost importance to us.  If you are offered a role at our Trust, and fall into the increased and higher risk categories as set out by Public Health England (PHE) and NHSI/E, your line manager will complete an risk assessment with you.  This will be completed in conjunction with the latest guidance from Public Health England in relation to Covid-19.

By submitting your application to Trac, you are giving your consent for parts of your application data to be transferred to the NHS Electronic Staff Record (ESR) and other secure, internal NHS Workforce systems. This is to support and manage your recruitment and employment within your employing organisation. 

If successful, by completing the NHS Jobs application form you authorise the Trust to obtain any previous NHS service details including all electronically held sickness information, via the Inter Authority Transfer process on the national ESR.

If the role requires a qualification/professional registration, you will need to provide proof during the recruitment process. By submitting your application you are giving the Trust permission to check the qualification certificates provided back to the source provider. Please note that a sample of all applicant’s qualifications will be checked with the educational institution or provider.

In the event of a high response to this advertisement, this post will be closed. Early applications are advised.
Unfortunately we do not accept CVs or keep them on file. If you are unable to apply online please contact the person named in the advertisement for the post you are interested in.
We are committed to offering an interview to all applicants with a disability who meet the minimum criteria for the above position and will support reasonable adjustments wherever possible.  In addition, whilst all applicants will be judged on merit alone, we particularly welcome applications from candidates who are male, from black and minority ethnic backgrounds or who have a disability, as these are currently under-represented in our workforce.
We are committed to equal opportunities in employment. The policies and practices of the Trust aim to promote an environment that is free from all forms of unlawful or unfair discrimination and values the diversity of all people. At the heart of our policy, we seek to treat people fairly, flexibly and with dignity and respect.

Thank you for your interest in The Shrewsbury and Telford Hospital NHS Trust, we look forward to receiving your application for employment.

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