Onboarding Portal

All new employees are encouraged to download the SaTH Staff App.

The My SaTH App has been produced to offer both current and future employees relevant information related to their work. Whether you are seeking information about our latest jobs, policies and procedures, or finding out about the latest NHS discounts and offers, all can be found here.

Download the app to keep up to date with staff news and information by clicking here

The Shrewsbury and Telford Hospital NHS Trust has two main hospital sites in Shropshire (The Royal Shrewsbury Hospital, Shrewsbury and The Princess Royal Hospital, Telford). We also have teams at Shrewsbury Business Park, The Fertility Centre in Severn Fields Health Village, Shrewsbury, Sterile Services and the Decontamination Team who are based at The Queensway Business Park in Telford, and a Renal Unit based in Ludlow Hospital and Midwife Lead Units at Ludlow, Bridgnorth, Whitchurch and Oswestry.

Directions, public transport and car parking information is available for The Royal Shrewsbury Hospital:

If you are travelling by car, please make sure you have a valid parking permit otherwise you could be fined. Directions to the hospital can be found here or by using the map below. 

Directions, public transport and car parking information is available for The Princess Royal Hospital, Telford:

If you are travelling by car, please make sure you have a valid parking permit otherwise you could be fined. Directions to the hospital can be found here or by using the map below.

Public Transport

Shrewsbury Railway Station is located in Shrewsbury town centre, postcode SY1 2DQ. The bus station is a 3 minute walk from here, with routes taking you to The Royal Shrewsbury Hospital, Severnfields Health Village and Shrewsbury Business Park. There is also a taxi rank outside the train station.

Wellington Railway Station is closest to The Princess Royal Hospital, less than one mile away. Postcode TF1 1BY. https://what3words.com/replying.drove.riskiest

For more information on bus routes please visit the following websites;  

Bus Travel in Shrewsbury  
https://www.arrivabus.co.uk/midlands/bus-travel-in-shrewsbury

Public Services (tanat.co.uk)

Minsterley Motors, Shrewsbury, Shropshire | Coach & Bus Travel, Day Trips, School Services, Private Hire

Coach day trips across Llanidloes (celtic-travel.co.uk)

West Midlands – bustimes.org  (all operators in the West Midlands)

Bus Travel in Telford

Bus Travel in Telford | Tickets & Times | Arriva Bus

Select Bus Services – bustimes.org

Discounted NHS Bus Tickets from Arriva

The Shrewsbury and Telford Hospital NHS Trust | Employer Travel Club | Arriva Bus

Directions to Shrewsbury Business Park

Address: Shrewsbury Business Park, Douglas Court, Anchorage Avenue, SY2 6LG.

Please note: parking at the business park is very busy, if you are coming by car you will probably have to block in another car, please leave a note with your name and number in the front windscreen of your vehicle. Additional overflow parking is provided, by special agreement with Shrewsbury Cricket Club, a 10-minute walk away.  Postcode of Shrewsbury Cricket Club is SY2 6PP, on London road. https://what3words.com/bride.pans.merit

Click here for directions or use the map below.

Directions to Queensway Business Park, Telford

Address: Queensway Business Park, Maple Road, Telford, TF1 7UL. Please note: parking at the business park is very busy, if you are coming by car you will probably have to block in another car, please leave a note with your name and number in the front windscreen of your vehicle. 

Ludlow Community Hospital

There is a Maternity Led Unit and Renal Services based at Ludlow Community Hospital. Address: Gravel Hill, Ludlow SY8 1QU.

The Shropshire and Mid Wales Fertility Centre 

Address: Severn Fields Health Village, Sundorne Rd, Shrewsbury SY1 4RQ.

We are committed to improving the environment for our local communities.  We have a finite number of car parking spaces at each our sites and staff are encouraged to leave their vehicle at home wherever possible.

As part of The Trusts commitment to Net Zero we also provide the following services for active and sustainable travel modes.

• We operate a staff lift-sharing scheme over 400 NHS staff registered.
• Take advantage of Arriva's special NHS Discount on their monthly season ticket. For more information visit the The Shrewsbury and Telford Hospital NHS Trust | Employer Travel Club | Arriva Bus
• Our Cycle to Work Scheme is open all year, for further details please visit the Vivup website.
• Route planning we recommend cyclestreets which will give you three cycle route options. https://www.cyclestreets.net/
• We provide free secure staff only cycle parking and modern changing/shower facilities at both hospital sites. 
• To access the cycle shelters please provide the following security information:
  • Type of bike ie. hybrid, commuter, racer, mountain, folding, ebike. Colour and brand
  • Where you intend cycling from? Postcode or district (ie. Frankwell / Hadley)
  • Contact details: Department, NHS email and internal phone number
  • Base site (ie. RSH / PRH / SBP / Atcham / QBP)

Please send details to sath.greenertravels@nhs.net

Free Staff Park and Ride Bus

Staff currently have FREE access to the Oxon Park & Ride (The Royal Shrewsbury Hospital) and AFC Telford, Bucks Head park and ride (The Princess Royal Hospital, Telford). 

Oxon (Bicton Heath Retail Park, Shrewsbury SY3 5AD )
This service runs daily from 07.20 to the Outpatients Department at RSH and then every 15 minutes. The last bus departs the Outpatients Department to Oxon Park & Ride at 18.35.

AFC Telford Football Club, Wellington, Telford TF1 2NW ( via Haybridge Road entrance)
This service runs daily from 06.30 and then every 15 minutes. The last bus departs the Telford Hospital at 18:30.

Car parking facilities are available for staff at all sites (download the hospital maps to find out which areas have been designated for staff). 

If you are a permanent member of staff and live outside a one-mile radius of the hospital, you can participate in the Trust’s Pay Monthly Scheme, whereby deductions are made from your salary. The recruitment team will help to arrange your parking permit as part of your pre-employment checks. They will take your registration details and this covers the first 4 weeks of your employment. Within this time you must apply for a permit via the Intranet App, accessible through Trust computers - http://sathcarparking/Wizard/Introduction. You will need your payroll number to complete this application online. Email sath.pay.services@nhs.net  if you are unsure of your payroll number.

If you are a member of our bank staff, the recruitment team will also help with your application as part of your pre employment checks. You will be asked to pay a £45 upfront fee when your start date is agreed and this will cover 12 months of parking. 

It might be useful for you to print off these maps in advance to help navigate around the hospital in your first few days - but if you aren't sure where to go, please ask a member of staff who will be more than happy to help you. Click on either of the links below to open the full map for each hospital. 

RSH Map

PRH Map

At SaTH one of our aims is to empower colleagues at all levels to have the confidence, capability, passion and knowledge, to test changes and make improvements at SaTH and the communities we serve.

To help with this aim, the Trust has the SaTH Improvement Hub, a dedicated resource to help you make improvements following our Improvement methodology.

To learn more about support available, work we are doing and support available, please refer to our SaTH Improvement Brochure (SaTH Improvement Information Brochure by The Shrewsbury and Telford Hospital NHS Trust - Issuu).

As part of your induction, you will be encouraged to watch our 15 minute Introduction to SaTH Improvement Video, which is available on our Learning Management System.  If you have any questions relating to Improvement, or need help testing a change, please contact the team on sath.improvement@nhs.net

Staff Induction

Staff induction is called Corporate Welcome, sessions are delivered both face to face and via Teams.  This programme is designed to welcome all new staff to the organisation and provide some essential information for you. You will also get to meet some key people in the organisation who will be a source of information and advice.

You will be sent an email informing you of the date of your session, and any other induction training you are required to complete. This will be visible on your Learning Made Simple account (the Trusts online learning portal).

Please allow up to two weeks from your start date for you LMS account to be created, you will receive an email from the Education Team with your registration details when your account is ready.

You are also required to complete a Local Induction with your manager or allocated colleague within your first month.

What do I wear?

Smart casual – no revealing clothes, ripped jeans, etc.  Remember you are representing the Trust and need to present a good impression to visitors to the hospital.

Where do I need go?

Details will have been sent to your NHS email address. If you are booked on a Teams session, an email with the Teams link will be sent to you one week prior to the event.

If you have not received information about your Corporate Welcome, contact the Education Support Unit office to reorganise on 01952 565801, or ext. 5801 if calling internally or email sath.education@nhs.net .

We have a number of food outlets in both hospitals. Some are Trust run, others are run by Charities. All cater for a number of dietary requirements.

Royal Shrewsbury Hospital

• Mytton Restaurant (Ground Floor) This is a great place to get a cheap meal hot or cold meal and sit down at the same time. Open Mon to Fri 11.45am to 2pm
• Caffe Bistro (Ground Floor) Caffe Bistro is best known for a good cup of coffee and a great panini. They also have a selection of high-quality cakes, sandwiches and wraps. Staff receive 15% discount. Open Mon to Fri 8am to 6.30pm Sat & Sun 10am to 5pm
• League of Friends (Outpatients) A great place to grab a cold lunch and a snack. Mon to Fri 9.00am to 4.30pm
• League of Friends (Ward Block) Open Mon to Fri 9.00am to 7.30pm Sat 9.00am to 6.00pm Sun 11.00am to 4.30pm
• League of Friends (Treatment Centre) Open Mon 9.00am to 3.30pm, Tues 9.00am to 4.30pm, Wed 9.00am to 3.30pm, Thurs 9.00am to 4.30pm, Fri 9.00am to 4.00pm

Princess Royal Hospital

• Apley Restaurant and Coffee City (First floor) This is a great place to get a cheap meal hot or cold meal and sit down at the same time. Open Mon to Fri 8.30am to 7.30pm Sat 10am to 4.00pm Sunday Closed
• Friends of PRH (Ground Floor) - super if you want to grab a cold lunch and a snack. Open Mon to Fri 8.30 am to 6pm Sat & Sun 10.30am to 4.30pm Caffe Bistro (Women’s and Childrens Centre)
• Caffe Bistro is best known for a good cup of coffee and a great panini. The also have a selection of high-quality cakes, sandwiches and wraps. Staff receive 15% discount. Open Mon to Fri 8am – 6.30pm Sat – Sun 10am – 5pm

Welcome to our hospital multifaith chaplaincy team, where we provide compassionate spiritual care to patients, visitors, and staff of all faiths and world views. Our team consists of chaplains from diverse religious and cultural backgrounds, dedicated to offering emotional and spiritual support tailored to individual needs. We also administer a large group of befrienders who volunteer to assist the chaplaincy team in all that we provide.

We believe in honouring the spiritual, religious, pastoral, and emotional needs of everyone, regardless of faith. Whether you are seeking prayer, meditation, a listening ear, or simply a quiet presence, our team is here for you.

Our chaplaincy services are available 24/7. To request an appointment from any of our chaplains, please contact us directly through the hospital’s main switchboard or, alternatively, on RSH 3638 or PRH 4519. More details and information about our team can be found on our Chaplaincy webpage.

IMPORTANT - We ask all new staff to activate their email before they start so they can get to important information that has been sent to the new account that is required for their 1^st day, such as their Trust Network account used to logon to the trust PC’s. (Links below for Guides)

NHSmail is the national secure collaboration service for health and social care in England and Scotland. All staff are given an NHSmail Email account when they start at the trust to be used as a key communication and collaboration tool, which also enables staff access to the Microsoft Teams Office365 platform.

NHSmail is accessible anywhere via www.nhs.net or https://portal.nhs.net

NHSmail User Guide Links

Welcome new users to NHSmail – NHSmail Support

Logging into NHSmail as a new user for the first time – NHSmail Support

Getting Started with MFA – NHSmail Support

User Guide – NHSmail Support

NHSmail Help Topics also have great advice to help staff fully utilise the platform.

If you have any questions or need some help you can contact the IT Service Desk 8.30am - 5pm Mon-Friday 01743 492522.

As a member of staff at our Trust, the ESR Employee Self Service (ESS) allows you to amend and view information on your Electronic Staff Record from anywhere, on any device, any time.

ESR Employee Self Service can be accessed via the NHS ESR Web Page.

To access ESR ESS you will need to ensure you have an active NHS.net Email account and your date of birth to hand. If you have not accessed your email yet and need help in doing so please refer to the previous section on this portal.

Setting up your Employee Self Service account credentials

To set up your Employee Self Service account, you will need to request your username and set up a password in the first instance.  Please view the really helpful video guide below, which takes you through each step to actioning this. https://www.youtube.com/watch?v=RbG7dKtCCBY .If you need help with Password rules they can be found here on the ESR dashboard https://my.esr.nhs.uk/dashboard/web/esrweb/password-help

ESR Employee Self Service can be accessed via either; the My SaTH App, the ESR app on the Intranet homepage, the My ESR internet link, or the My ESR app from a mobile or tablet device.

By accessing your ESR Employee Self Service (ESS) record, you are able to:

View your:

• Employee number and employment details
• Payslips and P60s
• Total Reward Statements
• Absence calendar
• Registration information
• Announcements relating to ESR

Amend your:

• Title
• Home address details
• Telephone numbers
• Emergency contact details
• Bank account details
• Personal details e.g. sexual orientation; religious belief; disability information

Experiencing issues? Please contact the People Systems team on Extension 1165 (01743 261165 ) or email at sath.esr@nhs.net

As a member of staff at our Trust, the Loop App allows you to request and manage your Annual Leave (It is your managers responsibility to ensure the annual leave entitlement is correctly recorded in the HealthRoster system).

If your department uses HealthRoster to prepare their rosters (Please check with your manager) you will also be able to view your rostered duties using your Loop account.

You can access your Loop account by downloading the Loop app on your mobile phone from your Google Play store or Apple store by searching 'Allocate Loop', or you can also access via the E-Rostering Intranet page then click Launch.

Once you have created a Loop account, by using your email address and creating a password, you will be asked to connect to your organisation - Your username and Password to connect to your organisation are as follows:

Username: Surname (first letter a capital) followed by the employee number (If you have not been advised of your number, your manager can provide this to you from Healthroster

Password:  Your employee number

For example:

Username:         Williams12345678

Password:           12345678

If you have any problems with accessing Loop, please contact the HealthRoster Team on ext 7030 or email sath.erostering@nhs.net 

We use an online system for claiming expenses for parking, business mileage etc. It is called e-Expenses and is very easy to use. It will allow you to not only build up your claim over the month without worrying about a sheet of paper but will also enable you to keep track of it right up until it is paid. 

To access the system for the first time visit the website http://www.sel-expenses.com.

When do I get my uniform?

If you are a member of permanent staff, and are required to wear a uniform, you would get this from your manager. If you are joining our Bank team, please contact the Temporary Staffing Department once you have your start date confirmed to arrange collecting your uniform from their office.

Our multi-disciplined teams can be identfied by the type of uniform they wear. 

Do you fancy winning some pennies and helping support the hospital at the same time? If you do, join in our staff lottery!

Tickets cost £1 and a maximum of 5 tickets can be purchased. Payment will be deducted from your salary (a minimum of £1 per month to a maximum of £5 per month).

What can I win?

A prize pool will be created by the monthly contributions to the lottery. The greater the number of players, the bigger the cash prizes and funds raised for staff benefit.

The prize pool will be split so approximately 50% will go on prizes:

• 1st prize = 20% of the entry money
• 2 x 2nd prizes = 10% of the entry money
• 2 x 3rd prizes = 5% of the entry money

The remaining 50% of the money will go into the Small Things Makes a Big Difference Fund. There may be a one-off “super draw” every year with larger cash prizes.

The draw will take place on the second Wednesday of each month. and the winners will be announced in Chatterbox that week.

DOWNLOAD THE FORM HERE

The Staff Lottery is open to all staff working at SaTH who have regular contracted hours and are on the Trust’s payroll.

For further information please contact SaTH Charity Office, Stretton House, RSH on 01743 241446 (Ext 1446) or email sath.charity@nhs.net

If you are new to the NHS, welcome to the world of amazing staff benefits!

Here at SaTH we are continually working to increase the benefits and offers available to you. We currently offer a range of staff benefits including:

Exclusive NHS Discounts

There are many discounts exclusive to NHS employees, some of which can be found below:

• Health Service Discounts: NHS Discounts, Offers & Codes - Healthcare & NHS discounts offering NHS staff benefits from 100s of brands
• Staff Benefits - Discounts of products and services
• Exclusive deals for NHS staff at NHS Staff Benefits - NHS Staff Benefits - Discounts of products and services
• Welcome to Blue Light Card -  Costs £4.99 for 2 years. Access to thousands of exclusive discounts via their handy app. You also receive a physical card to use on the high-street. 
• NHS Discounts, Health Service Discount Codes for Staff 2020 | Vogo.co.uk - NHS Discount codes from a variety of well-known UK high street brand.
• Arriva Travel - Save big time with monthly tickets by Direct Debit - The Shrewsbury and Telford Hospital NHS Trust | Employer Travel Club | Arriva Bus

For a more detailed look at all the staff benefits on offer here at SaTH, please visit our dedicated staff benefits page by clicking here.

At SaTH your wellbeing matters and that’s why we need all need to take some time to consider the factors which have an impact on our wellbeing. We want to ensure that our staff are provided with an environment and the correct support that enables and encourages us all to lead healthy lives and make choices to support our wellbeing.

You can find out more in our Health and Wellbeing brochure

We have a fantastic leadership, OD and EDI programme of events throughout the year. You can find out more about what's on in our digital magazine:Leadership, OD and EDI Events 2024 by The Shrewsbury and Telford Hospital NHS Trust - Issuu

You'll also have the opportunity to have your say in the annual staff survey, regular People Pulse survey and even nominate and vote for colleagues in the annual Trust awards. We want to celebrate you and your contributions, and that's why we also celebrate long service milestones as well.

We extend a warm and heartfelt welcome to you from The Equality, Diversity, and Inclusion (EDI) Team at Shrewsbury and Telford Hospital NHS Trust (SaTH). We are committed to supporting all our valued team members with kindness, trust, and determination. We truly want to make sure everyone’s voice is heard and included through our different staff groups, which are stated below. All our staff groups are supported by SaTH executives, who bring valuable insights and connections to each of our networks.

The Race Equality & Inclusion Staff Network, chaired by Jas Smith (EDI lead) with the esteemed executive sponsorship from Helen Troalen (Director of Finance).

The DAWN (Disability, Ability, and Wellbeing Staff Network, chaired by Kate Ballinger (Community Engagement Facilitator) and supported by the generous sponsorship of Inese Robotham (Assistant Chief Executive).

The SaTH PRIDE network for our cherished LGBTQIA+ staff, chaired Pat Aldred (Chaplain) with valuable executive sponsorship from Hayley Flavell (Director of Nursing).

The Multifaith & Belief Staff Network, chaired by Kevin Place (Chaplain) and sponsored by the kind Sara Biffen (Acting Chief Operating Officer).

We would really encourage staff participation in these networks, as this collaborative spirit aligns with the NHS People Promise: “We each have a voice that counts.” This participation plays a vital role in fostering a more inclusive workplace at SaTH. Should you be interested in becoming a member of a staff network, please contact the Equality, Diversity, and Inclusion (EDI) Team via email at sath.edi@nhs.net. You'll be added to a mailing list, and you'll get invites for staff meetings and any other important emails you might need.

In the spirit of continuous learning, we discuss a diverse range of topics within these Networks. This allows our dedicated chairs to gain valuable insights that address any concerns raised by our staff.

You can hear from staff who introduced these networks in the video below:

EDI Reports

As an organisation, we are dedicated to the regular publication of our EDI reports to both internal and external stakeholders. We firmly believe that this transparency is essential for maintaining a robust and efficient EDI infrastructure. By sharing our reports, we contribute to improved patient care, enhanced staff experiences, and ultimately, better healthcare outcomes.

To access our current suite of reports and find out more about EDI in the Trust please visit our EDI Webpage.

It is really important to keep our staff informed and engaged. If we have something to share, we will do it through a number of routes to try to get in front of everyone.

Trust Websites
Here is a list of the websites managed by the Trust:

Public facing website: www.sath.nhs.uk
Staff Intranet: type Intranet/ into a web browser of any trust computer
Recruitment Website: www.jobs.sath.nhs.uk

Newsletters

Chatterbox is our weekly round-up of goings-on in the Trust and a chance for your to tell your story. Once it is ready, a global email is sent out to your work email. You can also find it, and previous versions, on the Intranet from any work computer.

Social Media

We encourage staff to engage with the Trust on Facebook, Twitter, and other social media platforms. It’s important to always be mindful of how you conduct yourself in public forums, so if you’re ever unsure you can read our guidance note by searching for “social media” on the intranet. If you’d like us to share a story on our accounts you can get in touch by emailing or giving communications a call on: 01743 261000 ext 1378 / 2274 / 2285.

Facebook: www.facebook.com/ShrewsbuyandTelfordNHS and www.facebook.com/SaTHJobs
Twitter: @SaTHNHS and @SaTHJobs
Instagram: @sathnhs and @sath.jobs
LinkedIn: The Shrewsbury and Telford NHS Trust

Global Emails

Important correspondance will also be sent in the form of Global email, please access your work email on a regular basis to ensure you do not overlook anything important - you might miss out on free cake (and other important information) if you don't!

What to do if the media calls

Always remember there is no such thing as an “Off the Record” chat. Anything that you say could be published or broadcast. If you are contacted you should:
During office hours: Contact the Communications Office - 01743 261378 (Ext 1378)/01743 492285 (Ext 2285) / 01743 492274 (Ext 2274) or email sath.commsteam@nhs.net
At other times / out of hours: Speak to the Clinical Site Manager (CSM) in the first instance (Bleep 886 at RSH or Bleep 109 at PRH). They may refer this enquiry to the Duty Manager or Duty Director. Alternatively, you can direct callers to our contact page on the website at www.sath.nhs.uk/news-media/contact-the-team

There is a lot going on in our Trust - get involved wherever you can!

From our online sales forum which can be found here on the intranet. To our Funday, Awareness Day such as End PJ Paralysis, International Nurses Day, bake sales for fundraising and our very own charity (SaTH Charity). There is even a staff lottery. There is also much much more going on within your own teams.

You are part of SaTH now, and we want you to be part of everything.

Cyber Security at SaTH

The Trust has its own dedicated Cyber Security Team that provides guidance and assurance to the Trust based on best practise and recommendations from recognised Cyber Security Organisations, Leading Experts and Research.

The Cyber Security Team have an Internal website that provides advice and guidance on latest news, passwords, emails (including phishing and spam), patches and applying updates, training, social engineering, guidance and best practise.

What is Cyber Security?

Cyber Security is a broad term, generally used to describe the protection of computers, network devices and their associated equipment from unauthorised access. The protection involves the controlling of access as well as, ensuring devices are updated so as to reduce the number of weaknesses so as to limit the effect of any weaknesses that may be taken advantage of through various controls including passwords, anti-virus, patching, policies, training etc.

Why is Cyber Security important in the Health Sector?

NHS organisations are trusted with vast amounts of Patient data, which is sensitive and valuable. The NHS is considered to be National Infrastructure as it involves systems, process and people that are necessary for the country to function and to which daily life depends. The information the NHS is trusted with includes Health records for patients that in the wrong hands can be used for blackmail, identity theft and to intimidate individuals.

The NHS in terms of IT and its associated systems has faced many challenges through a lack of investment, which has meant IT systems are held on legacy systems and systems that have vulnerabilities. In addition there has been a skills shortage and limited training.

Why would the NHS be subject to a Cyber Attack?

The NHS could be targeted with the intention to disrupt patient care, for example if a hospitals network was infected with malware, then the impact to the operation of A&E, Outpatients, Maternity would be significant, this kind of attack is likely to originate from a Nation State. Another kind of attack may involve making the public facing internet unavailable or defacing its content and adding specific content to portray a belief and would likely be carried out by “Hacktivists”.  Then there are those individuals who seek to prove to themselves or their peers by testing their skills. Or just simply someone who has a grudge with how they perceive how they or someone they know was treated.

Why would someone in Health Care be of interest to a Cyber Criminal?

The NHS employs approx. 1.5 million people, which means that the level and knowledge, awareness as well as the skills related to Cyber Security is varied. A significant number of these staff will have access to what Cyber Criminals consider valuable data.

Freedom to Speak Up Guardians act in an independent capacity to support and help drive the Trust to make it a safer place for patients and staff and a more open place to work. They offer support and advice to those that want to raise concerns to ensure that any safety issue is addressed and feedback is given to the member of staff who raised it. Freedom to Speak Up Guardians ensure that there are no repercussions for those that have raised the concern either immediately or in the long-term.

If you have a concern about: 

• Patient safety
• Safety of one of your colleagues
• Any form of malpractice or wrong doing
• If you feel you may have been bullied, harassed or intimidated

The Freedom to Speak Up Guardians are here to support you: 

sath.ftsu@nhs.net

t.carrington@nhs.net 

07773 976 983 - chan.kaur@nhs.net

This Who’s Who on a Page provides an overview of senior management at The Shrewsbury and Telford Hospital NHS Trust. Please notify changes to sath.commsteam@nhs.net