• This role helps managers improve employee wellbeing and reduce sickness absence across Estates, Facilities and MES services.
• Support managers to manage sickness absence fairly, confidently and in line with Trust policies.
• Provide expert advice on employee wellbeing, attendance management and helping staff return to work successfully.
• Deliver training, coaching and practical guidance to help managers build their skills and use key HR systems effectively.
• Monitor absence data, produce reports and identify opportunities to improve staff attendance and service performance.
• Work closely with managers, Occupational Health and People teams to improve processes, support employees and help achieve Trust absence reduction targets. 

• Assess and support patients whose condition is becoming unwell or critical, helping to prevent further deterioration.
• Respond quickly to medical emergencies and work with healthcare teams to deliver safe and effective care.
• Support patients moving to and from Critical Care, helping to ensure smooth admissions, transfers and discharges.
• Carry out specialist treatments, assessments and investigations to improve patient outcomes.
• Provide advice, guidance and training to ward staff, helping to develop skills and maintain high standards of care.
• Work closely with patients, families and multidisciplinary teams to ensure safe, compassionate and person-centred care. 

• This role manages formal complaints from patients, families and carers, making sure each concern is reviewed fairly, thoroughly and within agreed timescales.
• The post holder investigates complaints, works with patients and staff to understand the issues raised, and helps find solutions where possible.
• They prepare clear and accurate written responses, explaining complex information in a way that is easy to understand.
• The role supports services to learn from complaints by identifying themes, monitoring improvement actions and helping to make patient care safer and better.
• They work closely with clinical and non-clinical teams, chair meetings when needed, and provide advice on handling complaints effectively.
• The post holder maintains accurate records, contributes to reports and training, and promotes a positive culture where feedback is used to improve services. 

• Review patient records and identify important medical information about a patient’s care and treatment.
• Translate medical terms into standard clinical codes using national coding rules and guidelines.
• Enter clinical coding information accurately onto hospital systems within agreed timescales.
• Check records carefully to help ensure hospital data is complete, accurate and suitable for reporting and analysis.
• Work towards national clinical coding qualifications and take part in training to develop knowledge and skills.
• Work professionally with colleagues across the Trust and support high standards of data quality and patient information management. 

• Manage a range of formal complaints from patients, families and carers, making sure they are handled fairly and within agreed timescales.
• Look into complaints carefully, gather the right information and work with the people involved to understand their concerns and what they would like to happen.
• Write clear and accurate responses to complaints, making sure all concerns are answered in a way that is easy to understand.
• Work with patients, families and staff to help resolve concerns, including leading meetings and handling sensitive or difficult conversations with care and understanding.
• Identify common themes and learning from complaints, helping teams make changes that improve patient care and services.
• Keep accurate records, prepare reports and support the wider PALS and Complaints team, including providing cover and helping to train staff. 

We have a range of Trust post at IMT3+ Level equivalent at The Shrewsbury & Telford Hospital NHS Trust combining Cardiology and General medicine. It is an opportunity to join a friendly and dynamic hospital team with a range of specialty interests and an excellent reputation for providing an educational and supportive environment.

These posts are not recognised for training.

• The role involves helping to keep the ward clean, tidy, and safe, including looking after equipment, beds, and supplies.
• You will support staff by preparing patient areas, giving out meals and drinks, and helping with non-clinical tasks that make patients comfortable.
• You will check stock levels, make sure items are in date, and report any problems to the nursing team.
• You will communicate well with patients, visitors, and staff, answer the phone politely, and pass on messages clearly.
• You will follow Trust policies, attend training, and work as part of the team while always acting in a professional and respectful way.