Non Clinical - Women and Children's Support Coordinator

  • Department Womens & Childrens Operational Admin Team (PRH)
  • Salary £22,816.00 – £24,336 per annum
  • Closing Date 08/06/2023
  • Location The Princess Royal Hospital, Telford
  • Grade NHS AfC: Band 3
  • Job ref 223-SCO-817
  • Pension NHS Pension
  • Holidays Generous Holiday Allowance
  • NHS discount Eligible for NHS Discounts
  • Contract Permanent
  • Hours 37.5 hours per week (Start and finish times can be flexible, hybrid working available on completion of training.)

Job overview

We have an exciting opportunity for a full time support coordinator to join the women and children's team at The Princess Royal Hospital, Telford.  The successful candidate will be a friendly, self motivated, enthusiastic person, with excellent interpersonal, organisational and computer skills, who has the ability to work under non direct supervision. 

The post holder will support the Operational Managers to coordinate the smooth delivery of a quality patient-focused service.

The post holder will be responsible for tracking and monitoring patients throughout their pathway, ensuring patients are seen and treated in a timely manner.  This will include bringing patients forward to attend any appointments and escalating to the management team if there is no capacity.  The post holder will engage with the multi-disciplinary team including secretaries, medical and nursing staff and booking teams to follow up actions.


Main duties of the job

  • Prioritisation and delegation of workload as directed by the Operational Managers.
  • To be able to follow validation process and to use this process to accurately validate patients 18-week pathway.
  • Preparation, typing and distribution of performance reports as required.
  • The collating of information and population of SQL/PTL reports used to monitor RTT performance and manage demand and capacity for specialities within the Division.
  • Follows relevant office policies and procedures with particular acknowledgment of the trusts patient access policy.
  • To work with the Operational Managers and supporting team to implement best practice within the Women’s and Children’s Division.
  • To take personal responsibility for self-development with regard to keeping up to date with computer software and NHS issues. 
  • To perform all duties in the line with the Trust’s Equal Opportunities Policy.
  • Ensure confidentiality on all matters obtained during the course of employment.


Working for our organisation

The Trust offers: 

  • Generous Annual Leave Entitlement 
  • Childcare Voucher Scheme 
  • Flexible Working 
  • Home/Remote Working 
  • Pension Scheme 
  • Salary Sacrifice Scheme


Detailed job description and main responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

The well-being of our staff is of the upmost importance to us.  If you are offered a role at our Trust, and fall into the increased and higher risk categories as set out by Public Health England (PHE) and NHSI/E, your line manager will complete an risk assessment with you.  This will be completed in conjunction with the latest guidance from Public Health England in relation to Covid-19.

By submitting your application to Trac, you are giving your consent for parts of your application data to be transferred to the NHS Electronic Staff Record (ESR) and other secure, internal NHS Workforce systems. This is to support and manage your recruitment and employment within your employing organisation. 

If successful, by completing the NHS Jobs application form you authorise the Trust to obtain any previous NHS service details including all electronically held sickness information, via the Inter Authority Transfer process on the national ESR.

If the role requires a qualification/professional registration, you will need to provide proof during the recruitment process. By submitting your application you are giving the Trust permission to check the qualification certificates provided back to the source provider. Please note that a sample of all applicant’s qualifications will be checked with the educational institution or provider.

In the event of a high response to this advertisement, this post will be closed. Early applications are advised.
Unfortunately we do not accept CVs or keep them on file. If you are unable to apply online please contact the person named in the advertisement for the post you are interested in.
We are committed to offering an interview to all applicants with a disability who meet the minimum criteria for the above position and will support reasonable adjustments wherever possible.  In addition, whilst all applicants will be judged on merit alone, we particularly welcome applications from candidates who are male, from black and minority ethnic backgrounds or who have a disability, as these are currently under-represented in our workforce.
We are committed to equal opportunities in employment. The policies and practices of the Trust aim to promote an environment that is free from all forms of unlawful or unfair discrimination and values the diversity of all people. At the heart of our policy, we seek to treat people fairly, flexibly and with dignity and respect.

Thank you for your interest in The Shrewsbury and Telford Hospital NHS Trust, we look forward to receiving your application for employment.

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