Non Clinical - Support Services Manager

  • Department Medical Records
  • Salary £29,970.00 – £36,483 per annum
  • Closing Date 22/05/2025
  • Location Telford
  • Grade NHS AfC: Band 5
  • Job ref 223-SSM-296
  • Pension NHS Pension
  • Holidays Generous Holiday Allowance
  • NHS discount Eligible for NHS Discounts
  • Contract 5 months Secondment
  • Hours 37.5 hours per week

We have an exciting development opportunity as a   secondment until September 2025,  within the Patient Access Support Services Team.  The role will be managing and supporting the Medical Records Team at Queensway BP and the Reception and Onsite Teams at PRH 

 

Main duties of the job

We would expect the successful applicant to be able to work closely with the Support Services Manager for Reception and Admissions at RSH

  • Ensure the smooth day to day operational performance of the Teams.  Managing HR issues relating to, including but not exclusively, sickness, absence, appraisal, management of performance and conduct, training including statutory training, health and safety.
  • Ensure that all areas are resourced adequately on a day to day basis.  Re-organise work as necessary to cover for holidays and sickness.  Manage backlog of work by re-distributing staff time as necessary to provide an effective and efficient service.
  • Ensure that all staff receive required training and that new starters are fully inducted.
  • Agree and sign off annual leave requests
  • Monitor sickness absence and ensure appropriate paperwork is undertaken and forwarded to relevant departments.  Undertake sickness reviews with staff in line with Trust Policies and Procedures.
  • To contribute to the development of and monitor budgets for the service and be responsible for the efficient and effective management of the resources in order to deliver high quality services within the budget available
  • To introduce, adapt and improve operational information systems in own area of use and use by others.  Establish systems and processes for the safe and effective management of area including storage, retrieval and destruction of medical records, booking of patients and cashing up of clinics

Working for your organisation

Join us at The Shrewsbury and Telford Hospital NHS Trust, where our passion for excellence drives everything we do.

We're on a mission to provide high quality, safe care to our patients, in an environment our incredible staff are proud to work in.

Our vision, 'To provide excellent care for the communities we serve,' is not just a statement; it's a promise we live by every day. Guided by our core Values - Partnering, Ambitious, Caring, and Trusted - we're determined to make a real difference in the lives of those who matter most: our patients and their families.

If you're ready to be part of a team that's dedicated to continuous improvement, come join us and let's make a difference together!

 

As an employer, we will provide you with an excellent opportunity that will support your career development and support you to fulfil your potential.  You will be joining a dedicated team with a breadth of experience and a commitment to ensuring organisational success.

The Shrewsbury and Telford Hospital NHS Trust can offer you great career prospects and a fantastic work-life balance. Situated in one of the most attractive parts of the country with dramatic countryside and bustling towns we have state of the art facilities, supportive friendly teams and excellent professional development opportunities.

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The well-being of our staff is of the upmost importance to us.  If you are offered a role at our Trust, and fall into the increased and higher risk categories as set out by Public Health England (PHE) and NHSI/E, your line manager will complete an risk assessment with you.  This will be completed in conjunction with the latest guidance from Public Health England in relation to Covid-19.

By submitting your application to Trac, you are giving your consent for parts of your application data to be transferred to the NHS Electronic Staff Record (ESR) and other secure, internal NHS Workforce systems. This is to support and manage your recruitment and employment within your employing organisation. 

If successful, by completing the NHS Jobs application form you authorise the Trust to obtain any previous NHS service details including all electronically held sickness information, via the Inter Authority Transfer process on the national ESR.

If the role requires a qualification/professional registration, you will need to provide proof during the recruitment process. By submitting your application you are giving the Trust permission to check the qualification certificates provided back to the source provider. Please note that a sample of all applicant’s qualifications will be checked with the educational institution or provider.

In the event of a high response to this advertisement, this post will be closed. Early applications are advised.
 
Unfortunately we do not accept CVs or keep them on file. If you are unable to apply online please contact the person named in the advertisement for the post you are interested in.
 
We are committed to offering an interview to all applicants with a disability who meet the minimum criteria for the above position and will support reasonable adjustments wherever possible.  In addition, whilst all applicants will be judged on merit alone, we particularly welcome applications from candidates who are male, from black and minority ethnic backgrounds or who have a disability, as these are currently under-represented in our workforce.
 
We are committed to equal opportunities in employment. The policies and practices of the Trust aim to promote an environment that is free from all forms of unlawful or unfair discrimination and values the diversity of all people. At the heart of our policy, we seek to treat people fairly, flexibly and with dignity and respect.

Thank you for your interest in The Shrewsbury and Telford Hospital NHS Trust, we look forward to receiving your application for employment.

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Need help applying?

If you have any problems applying online please contact us on sath.recruitment@nhs.net or call 01743 492 402 for Non-Medical positions OR sath.medicalrecruitment@nhs.net  or call 01952 641222 for Medical Recruitment.

 

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