Job overview

We are looking to recruit experienced ED Reception Supervisors to cover both Princess Royal Hospital in Telford and Royal Shrewsbury Hospital in Shrewsbury.

They will support the Operational Management Team by managing, on a day-to-day basis, a robust administrative and clerical service for the  Emergency Department and Urgent Treatment Centre.

The ED Reception Supervisor has a continuing duty of care to ensure that all shifts are covered at all times.

Ensure data is validated and captured accurately regarding patient waiting times. The post holder will have regular contact with patients, members of the public, medical staff, General Practitioners, medical secretaries, nursing staff, ambulance staff, and members of staff from other Hospitals.

Main duties of the job

• Supervise administrative and clerical staff within the Emergency Department, totalling approximately 12-15 members of staff per site.
• Will be required to work across both hospital sites, providing comprehensive supervisory support to both teams at times of annual leave and absence.
• You will be required to work a minimum of one reception shift per week to ensure you remain up to date with processes and are able to cover for sickness etc.
• Ensure the ED Reception is staffed 24 hours a day, 365 days per year. To include any short-notice cover.
• Ensure Ward Clerk / Navigation cover is in place 7 days a week between the stipulated hours on both sites. To include any short notice cover.
• Manage personnel duties – including monitoring sickness, appraisals, training, Eroster and recruitment processes.
• Be responsible for the completion and submission of audit databases, including HCR, assault and any others as required.
• The post holder will support the Emergency Centre Management Team to validate data ensuring the submission accurately reflects the patient pathway.
• The post holder will be responsible for the daily validation of patient pathway in relation to 4-hour patient safety target for all patients attending the Emergency Departments, Minor Injuries and Urgent Treatment Centres, all paediatric attendances and all patients who Left Without Being Seen.
• The post holder will validate all patients who spend between 12-13hours within the Emergency department.

Working for our organisation

*This is an exciting time to join the Emergency Departments, in these newly created roles.

Our vision, 'To provide excellent care for the communities we serve,' is not just a statement; it's a promise we live by every day. Guided by our core Values - Partnering, Ambitious, Caring, and Trusted - we're determined to make a real difference in the lives of those who matter most: our patients and their families.

If you're ready to be part of a team that's dedicated to continuous improvement, come join us and let's make a difference together!

Hospital Transformation Programme (HTP)

As part of our long-term vision to improve patient care and service delivery,  part of our Service will relocate to The Royal Shrewsbury Hospital in 2028. This move will unite specialist services in a purpose-built, modern environment, enhancing care and team experience.

We are actively recruiting and want applicants to be aware that successful candidates may be expected to move with the Service in early 2028. The relocation will follow a formal management of change process, with full consultation and support for colleagues.

Full details of HTP can be viewed on the Hospital Transformation Programme Webpage

Detailed job description and main responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.