Non Clinical - Patient Experience Data Analyst

  • Department Patient Services
  • Salary £32,306.00 – £39,027 per annum
  • Closing Date 08/12/2021
  • Location The Royal Shrewsbury Hospital
  • Grade NHS AfC: Band 6
  • Job ref 223-PED-934
  • Pension NHS Pension
  • Holidays Generous Holiday Allowance
  • NHS discount Eligible for NHS Discounts
  • Contract Fixed term: 5 months (contract to the end of March 2022)
  • Hours Part time - 30 hours per week (Monday to Friday 8 to 4)

Job overview

We are seeking an experienced Data Analyst to join the Patient Experience Team. This is a new role to support the Trust in improving the experience people have when accessing services and providing feedback to drive improvement, fundamental in supporting strategic objectives.

The successful applicant will have the ability to use patient experience data effectively to identify and locate deteriorating performance, and to enable quick action to address the causes and conversely to celebrate and spread where performance is excelling.

You will have experience of managing and collating large amounts of complex information into useable formats. You will have the knowledge, skills and ability to develop new data visualisation tools and methods, aligning their functionality based on customer requirements and feedback as well as adapting any existing tools where necessary.

This is an exciting opportunity to join an enthusiastic team who are driven through improving patient experience.

Main duties of the job

Seeking, collecting and valuing patient experience is only truly evidenced in how that feedback is subsequently used. Traditionally patient experience intelligence and improvements have managed either in isolation or in parallel and then unempirical correlations sought and conclusions drawn. National best practice tells us that in order to achieve a correlated understanding of the experiences of our patients the Trust must have:

A systematic way of analysing feedback in all its forms.
Dedicated analytics and intelligence support for its experience data.
Access to specific expertise to support making sense of qualitative and quantitative data and the relationships therein.
The ability to use data (both quantitative and qualitative) to influence and drive improvements in patient experience.
The ability to produce reports which demonstrate the relationships between improving patient experience; clinical outcomes, safety and effectiveness.

The ability to use patient experience data effectively to identify and locate deteriorating performance, and to enable quick action to address the causes 

Working for our organisation

The Patient Experience Team are passionate abut improving the experience people have when accessing services within the Trust. Through gathering feedback data and using this proactively the Patient Experience Team can be responsive to the needs of people accessing our service and drive improvement initiatives to enable patients to feel more supported and involved in their care. As a Trust, we believe that our values reflect our strategic direction to be Partner, Ambitious, Caring and Trusted.  Working together we have an aspiration to delver exceptional results for our patients and the people important to them.

Detailed job description and main responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

Person specification


Essential criteria

Evidence of first degree Or Equivalent Educational Qualification
Post-graduate diploma level or equivalent experience in relevant fields

Desirable criteria

Statistics qualification
use of quantitative data


Essential criteria

Knowledge and understanding of the NHS and how the service supports the achievement of organisational objectives
High levels of experience of managing/collating large amounts of complex information into useable formats with analysis
Proven track record of working with colleagues across organisations to deliver improvements/change

Desirable criteria

Experience of business or strategic planning
Previous experience of completing demand and capacity analysis


Essential criteria

Excellent interpersonal skills and ability to build rapport and credibility with a range of internal and external stakeholders
Ability to project manage
Abilty to produce and present high quality reports to a range of staff from board to ward

Desirable criteria

Ability to undertake R&D activities in fields relevant to the role

The well-being of our staff is of the upmost importance to us.  If you are offered a role at our Trust, and fall into the increased and higher risk categories as set out by Public Health England (PHE) and NHSI/E, your line manager will complete an risk assessment with you.  This will be completed in conjunction with the latest guidance from Public Health England in relation to Covid-19.

By submitting your application to Trac, you are giving your consent for parts of your application data to be transferred to the NHS Electronic Staff Record (ESR) and other secure, internal NHS Workforce systems. This is to support and manage your recruitment and employment within your employing organisation. 

If successful, by completing the NHS Jobs application form you authorise the Trust to obtain any previous NHS service details including all electronically held sickness information, via the Inter Authority Transfer process on the national ESR.

If the role requires a qualification/professional registration, you will need to provide proof during the recruitment process. By submitting your application you are giving the Trust permission to check the qualification certificates provided back to the source provider. Please note that a sample of all applicant’s qualifications will be checked with the educational institution or provider.

In the event of a high response to this advertisement, this post will be closed. Early applications are advised.
Unfortunately we do not accept CVs or keep them on file. If you are unable to apply online please contact the person named in the advertisement for the post you are interested in.
We are committed to offering an interview to all applicants with a disability who meet the minimum criteria for the above position and will support reasonable adjustments wherever possible.  In addition, whilst all applicants will be judged on merit alone, we particularly welcome applications from candidates who are male, from black and minority ethnic backgrounds or who have a disability, as these are currently under-represented in our workforce.
We are committed to equal opportunities in employment. The policies and practices of the Trust aim to promote an environment that is free from all forms of unlawful or unfair discrimination and values the diversity of all people. At the heart of our policy, we seek to treat people fairly, flexibly and with dignity and respect.

Thank you for your interest in The Shrewsbury and Telford Hospital NHS Trust, we look forward to receiving your application for employment.

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