We are seeking an experienced Data Analyst to join the Patient Experience Team. This is a new role to support the Trust in improving the experience people have when accessing services and providing feedback to drive improvement, fundamental in supporting strategic objectives.
The successful applicant will have the ability to use patient experience data effectively to identify and locate deteriorating performance, and to enable quick action to address the causes and conversely to celebrate and spread where performance is excelling.
You will have experience of managing and collating large amounts of complex information into useable formats. You will have the knowledge, skills and ability to develop new data visualisation tools and methods, aligning their functionality based on customer requirements and feedback as well as adapting any existing tools where necessary.
This is an exciting opportunity to join an enthusiastic team who are driven through improving patient experience.
Main duties of the job
Seeking, collecting and valuing patient experience is only truly evidenced in how that feedback is subsequently used. Traditionally patient experience intelligence and improvements have managed either in isolation or in parallel and then unempirical correlations sought and conclusions drawn. National best practice tells us that in order to achieve a correlated understanding of the experiences of our patients the Trust must have:
A systematic way of analysing feedback in all its forms.
Dedicated analytics and intelligence support for its experience data.
Access to specific expertise to support making sense of qualitative and quantitative data and the relationships therein.
The ability to use data (both quantitative and qualitative) to influence and drive improvements in patient experience.
The ability to produce reports which demonstrate the relationships between improving patient experience; clinical outcomes, safety and effectiveness.
The ability to use patient experience data effectively to identify and locate deteriorating performance, and to enable quick action to address the causes
Working for our organisation
The Patient Experience Team are passionate abut improving the experience people have when accessing services within the Trust. Through gathering feedback data and using this proactively the Patient Experience Team can be responsive to the needs of people accessing our service and drive improvement initiatives to enable patients to feel more supported and involved in their care. As a Trust, we believe that our values reflect our strategic direction to be Partner, Ambitious, Caring and Trusted. Working together we have an aspiration to delver exceptional results for our patients and the people important to them.
Detailed job description and main responsibilities
For full duties and responsibilities please refer to the attached document entitled Job Description.
Evidence of first degree Or Equivalent Educational Qualification
Post-graduate diploma level or equivalent experience in relevant fields
use of quantitative data
Knowledge and understanding of the NHS and how the service supports the achievement of organisational objectives
High levels of experience of managing/collating large amounts of complex information into useable formats with analysis
Proven track record of working with colleagues across organisations to deliver improvements/change
Experience of business or strategic planning
Previous experience of completing demand and capacity analysis
Excellent interpersonal skills and ability to build rapport and credibility with a range of internal and external stakeholders
Ability to project manage
Abilty to produce and present high quality reports to a range of staff from board to ward
Ability to undertake R&D activities in fields relevant to the role