This post is for internal candidates to The Shrewsbury and Telford Hospital NHS Trust, The Shropshire Community Health NHS Trust, The Robert Jones and Agnes Hunt Orthopaedic Hospital or The Shropshire, Telford and Wrekin Integrated Care System. If you are not currently working for one of these organisations your application will not be reviewed and automatically rejected at shortlisting stage. Please be aware of this when submitting your application.

An exciting opportunity has become available to join our Medical Secretary team, working within the Paediatric department  in the Women and Children's Centre. The post holder will join a team of Medical Secretaries who organise the Consultant's workload, diaries and clinical correspondence to ensure that an efficient service is provided to our patients. 

Applicants should already possess 4 GCSE's (grades 9 - 4) or equivalent, RSA stage 3 typing, word processing (or have equivalent experience), knowledge of MS Office and be working towards NVQ Level 3 Business/ Medical Admin or AMSPAR.  The ability to plan and prioritise a varied workload is essential as are good interpersonal skills and the ability to communicate with a variety of staff groups at all levels.

You should have knowledge of good practice and system of work within the secretarial / PA field, knowledge of Health & Safety and an understanding of confidentiality / data protection issues.

The successful applicants will gain valuable experience in the day-to-day management of a busy Medical Secretaries office.

Main duties of the job

The post holder will produce accurate clinical and general correspondence to Patients, colleagues and GP's, regularly using complex and sensitive medical terminology from audio transcription and self generated correspondence.  You will be required to respond appropriately to telephone calls from patients, who can sometimes be distressed or anxious, and deal with their concerns and resolve their queries sensitively.

• Organise the office efficiently in a complex, changing environment.
• Manage multiple tasks a significant and substantial number of which are non routine ensuring that deadlines are met.
• Prioritise and organise own workload; making decisions and initiating action where necessary, ensuring the smooth running of the office\team through shared knowledge and cover.
• Ensure that the results of tests and investigations for patients are received; shown to medical staff and all relevant ongoing arrangements/investigations are carried out.
• Using own initiative ensure that results which require immediate action are presented to the Consultant or other senior member of the Medical Team\Multi-Disciplinary Team (MDT) in a timely manner and clinical responses are completed.
• Arrange and service meetings/lectures/conferences as requested; taking and transcribing minutes and any follow-up actions as requested.
• Using the in-house patient data tracking system locate, retrieve and deliver medical records/x-rays/investigation results.
• Ensure that all patient case notes passing through the office are booked in and out appropriately.
• Monitor and manage, as appropriate, outpatient clinic and operating lists to ensure they are booked and adjusted maintaining correct Doctor\Patient ratio. This should be done by analysing Medical Staff Rotas and the Consultants diary
• Participate in the assessment of urgency of individual referrals. This may involve responsibility to deviate from individual clinic rules when necessary.

Working for our organisation

The successful applicant will be working alongside a team of Paediatrics Medical Secretaries within the Women and Children's Centre.  You will be supporting a number of Consultants and Nurse Specialists in various specialities which will provide a variety of interesting work.