Non Clinical - Emergency Department Clerical Officer

  • Department Accident & Emergency Reception
  • Salary £24,465.00 – £24,465 per annum
  • Closing Date 07/08/2025
  • Location Telford
  • Grade NHS AfC: Band 2
  • Job ref 223-EDC-546
  • Pension NHS Pension
  • Holidays Generous Holiday Allowance
  • NHS discount Eligible for NHS Discounts
  • Contract Permanent
  • Hours 34.5 hours per week

 

INTERNAL VACANCY ONLY

The post holder will provide clerical, administrative and information technology support to the Emergency Department in relation to booking in of patients, patients being treated and cared for within the department,  and to provide information for patients, relatives and internal and external agencies, on A&E status.

The post holder may be required to work anywhere in the department to cover short term absence or annual leave.

Main duties of the job

     To be responsible for the reception of A & E patients on the computerised recording system.

    To be responsible for producing and supplying all necessary paperwork to allow the processing of patients through the A & E department.

     To Photocopy notes ready for patient to go to a ward

     To be responsible for the accurate scanning of A & E notes and results if necessary.

      To be responsible for the speedy retrieval of old A & E cards as necessary.

      To be responsible for producing discharge letters, singly or in batch format, which are subsequently sent to GPs either by mail or electronic format.

      To be responsible for dealing with telephone enquiries regarding patients who are presently in the Accident and Emergency Department and re-directing calls to the correct person.

      To be responsible for making clinic appointments for patients who need to attend fracture, and other speciality clinics.

     To be able to use Tel tracking when Flow Co is not available Login needed

     To be responsible for maintaining confidentiality of patient information

   To be responsible for placing Patients onto the Emis system for UTC appointments and 111 appointments then also to Arrive patients on Adastra for 111 appointments.

     To be responsible for maintaining confidentiality of patient information.

     To be responsible for the correct use of the PAS computer system and any other computerised systems under the terms of the Data Protection Act.

   

 

Working for your organisation

Join us at The Shrewsbury and Telford Hospital NHS Trust, where our passion for excellence drives everything we do.

We're on a mission to provide high quality, safe care to our patients, in an environment our incredible staff are proud to work in.

Our vision, 'To provide excellent care for the communities we serve,' is not just a statement; it's a promise we live by every day. Guided by our core Values - Partnering, Ambitious, Caring, and Trusted - we're determined to make a real difference in the lives of those who matter most: our patients and their families.

If you're ready to be part of a team that's dedicated to continuous improvement, come join us and let's make a difference together!

 

The well-being of our staff is of the upmost importance to us.  If you are offered a role at our Trust, and fall into the increased and higher risk categories as set out by Public Health England (PHE) and NHSI/E, your line manager will complete an risk assessment with you.  This will be completed in conjunction with the latest guidance from Public Health England in relation to Covid-19.

By submitting your application to Trac, you are giving your consent for parts of your application data to be transferred to the NHS Electronic Staff Record (ESR) and other secure, internal NHS Workforce systems. This is to support and manage your recruitment and employment within your employing organisation. 

If successful, by completing the NHS Jobs application form you authorise the Trust to obtain any previous NHS service details including all electronically held sickness information, via the Inter Authority Transfer process on the national ESR.

If the role requires a qualification/professional registration, you will need to provide proof during the recruitment process. By submitting your application you are giving the Trust permission to check the qualification certificates provided back to the source provider. Please note that a sample of all applicant’s qualifications will be checked with the educational institution or provider.

In the event of a high response to this advertisement, this post will be closed. Early applications are advised.
 
Unfortunately we do not accept CVs or keep them on file. If you are unable to apply online please contact the person named in the advertisement for the post you are interested in.
 
We are committed to offering an interview to all applicants with a disability who meet the minimum criteria for the above position and will support reasonable adjustments wherever possible.  In addition, whilst all applicants will be judged on merit alone, we particularly welcome applications from candidates who are male, from black and minority ethnic backgrounds or who have a disability, as these are currently under-represented in our workforce.
 
We are committed to equal opportunities in employment. The policies and practices of the Trust aim to promote an environment that is free from all forms of unlawful or unfair discrimination and values the diversity of all people. At the heart of our policy, we seek to treat people fairly, flexibly and with dignity and respect.

Thank you for your interest in The Shrewsbury and Telford Hospital NHS Trust, we look forward to receiving your application for employment.

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