Job overview

This post is for internal candidates to The Shrewsbury and Telford Hospital NHS Trust. If you are not currently working within The Shrewsbury and Telford Hospital NHS Trust, your application will not be reviewed and automatically rejected at shortlisting stage. Please be aware of this when submitting your application.

We are looking for enthusiastic and motivated individuals to support our Patient Access Team covering Reception Areas within The Royal Shrewsbury and Telford Hospitals Trust.

The required hours to be worked within Receptions would be weekdays Monday to Friday 9am - 5pm.

The successful candidates will have the ability to work autonomously as well as part of a bigger team. 

PAC Support Services Team provide support for the majority of outpatient clinics at both The Royal Shrewsbury Hospital (RSH) and The Princess Royal Hospital (PRH).. This role will involve meeting and greeting patients at the time of attendance and ensuring that they are booked into a clinic upon arrival,  also ensuring notes are ready for the clinical staff.  The attendance will also need to be completed using the Trust’s Patient Administration System.

As an employer, we will provide you with an excellent opportunity that will support your career development and support you to fulfil your potential.  You will be joining a dedicated team with  extensive experience and a commitment to ensuring organisational success.

Main duties of the job

The post holder would be expected to use the Trust’s Patient Administration System (PAS) SEMA, within all areas of Health Records and Patient Access; this will require extensive use of a VDU, keyboard skills daily. Receive, sort and deliver patient records to all wards and departments, including peripheral buildings as instructed by the Medical Records Supervisor. Responsible for the provision of a comprehensive day to day health library service The post holder would be expected to meet performance standards specific to the area they are working in. Ensure that when handling patient information, or discussing patient needs, confidentiality guidelines are strictly adhered to and that close attention is given to the Trust’s Confidentiality Policy and Information Governance guidelines. To be aware of and work within the Trust’s Health & Safety policy at all times.  A combination of sitting, standing, excessive walking and physical effort involving moving and handling will be required.

Working for your organisation

The Shrewsbury and Telford Hospital NHS Trust can offer you great career prospects and a fantastic work-life balance. Situated in one of the most attractive parts of the country with dramatic countryside and bustling towns we have state of the art facilities, supportive friendly teams and excellent professional development opportunities.