This busy specialty is seeking an enthusiastic, motivated person who can offer excellent administrative support to assist in the smooth running of the Endoscopy booking office.  

The Endoscopy Clerical Officer will have responsibility for administrative duties within the endoscopy booking office and reception area. The post holder will be responsible for ensuring an optimum level of efficient clerical support to the department in a timely and accurate manner.

Administrative experience including previous booking and/or appointment experience would be beneficial.  Working knowledge of using Microsoft Office applications, an understanding of data protection and maintaining strict confidentiality in the healthcare setting are all essential, together with excellent organisational and communication skills, flexibility, good time management and the ability to work as part of a team.

Main duties of the job

• This role helps organise and manage patient appointments for the Endoscopy department. 
• You will work with doctors, nurses and patients to make sure bookings are made correctly and on time. 
• You’ll use computer systems every day to keep patient records up to date and help plan appointment lists. 
• The job includes answering phone calls, helping patients face to face, and solving problems when they come up. 
• You’ll need to work well with others, follow rules, and be flexible with your working hours. 
• You may also help train new staff and support other tasks to keep the department running smoothly.

Our Poppy’s Promise Commitment

We believe that compassionate care sits at the heart of everything we do. Every member of our team —  clinical or non-clinical — plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.

We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising  individual needs, feelings, and circumstances of those in our care.

Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a  meaningful way, and respond to concerns with patience and understanding.

By joining our team, you are committing to uphold these values — ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.

For full duties and responsibilities please refer to the attached document entitled Candidate Job Pack.