IT - Junior Desktop Support Technician

  • Department IT Department
  • Salary £22,816.00 – £24,336 per annum
  • Closing Date 09/06/2023
  • Location The Princess Royal Hospital, Telford
  • Grade NHS AfC: Band 3
  • Job ref 223-JDT-752
  • Pension NHS Pension
  • Holidays Generous Holiday Allowance
  • NHS discount Eligible for NHS Discounts
  • Contract 2 years fixed term
  • Hours 37.5 hours per week plus Service Desk Out of Hours On-Call Rota

Job overview

2 year fixed term contract opportunity

An exciting opportunity has arisen for a highly motivated individual to join the SaTH Digital Desktop / EndPoint Services Team on a 2 year fixed term contract. 

The successful candidates will support the Desktop / EndPoint Services Team in the delivery of IT equipment and peripherals to Trust departments as well as supporting the build and configuration of IT devices i.e. iPods, iPads, iPhones, PC etc,  as part of agreed projects.

Successful candidates must have experience in problem solving / troubleshooting skills within a computing environment, along with experience in the installation of IT devices and peripherals. You must have excellent communication skills with the ability to diplomatically deal with users of a mixed IT ability.

The successful candidates will also participate in an Out of Hours Service Desk oncall service.

Main duties of the job

To support the IT Support and Endpoint Services team in the delivery of IT equipment including but not exhaustive to keyboards, mice, monitors and other IT peripherals to end users ensuring an efficient service and therefore not impacting upon clinical and business services.

The postholder will also support the team in the imaging of devices including PC’s, Laptops and iOS devices to support break fix replacements as well as agreed divisional projects, as well as asset tagging the devices, updating the asset database and the Marvel call logging tool. The postholder will also support issue resolution of application and hardware issues under the guidance of the Desktop Support Team.

The postholder will be responsible for ensuring a systematic and a disciplined approach to problem solving, ensuring that agreed procedures and standards are adhered to and providing a customer centric service. The postholder will participate in the Out of Hours Service Desk Oncall rota.

Working for your organisation

The successful candidate will have the opportunity to develop new skills and knowledge, and to be a part of many exciting and challenging projects currently being undertaken at the Trust as part of our Digital Transformation agenda.

You will work closely with all stakeholders and provide a robust, proactive and resilient service on which our customers can rely upon.

Detailed job description and main responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

The well-being of our staff is of the upmost importance to us.  If you are offered a role at our Trust, and fall into the increased and higher risk categories as set out by Public Health England (PHE) and NHSI/E, your line manager will complete an risk assessment with you.  This will be completed in conjunction with the latest guidance from Public Health England in relation to Covid-19.

By submitting your application to Trac, you are giving your consent for parts of your application data to be transferred to the NHS Electronic Staff Record (ESR) and other secure, internal NHS Workforce systems. This is to support and manage your recruitment and employment within your employing organisation. 

If successful, by completing the NHS Jobs application form you authorise the Trust to obtain any previous NHS service details including all electronically held sickness information, via the Inter Authority Transfer process on the national ESR.

If the role requires a qualification/professional registration, you will need to provide proof during the recruitment process. By submitting your application you are giving the Trust permission to check the qualification certificates provided back to the source provider. Please note that a sample of all applicant’s qualifications will be checked with the educational institution or provider.

In the event of a high response to this advertisement, this post will be closed. Early applications are advised.
Unfortunately we do not accept CVs or keep them on file. If you are unable to apply online please contact the person named in the advertisement for the post you are interested in.
We are committed to offering an interview to all applicants with a disability who meet the minimum criteria for the above position and will support reasonable adjustments wherever possible.  In addition, whilst all applicants will be judged on merit alone, we particularly welcome applications from candidates who are male, from black and minority ethnic backgrounds or who have a disability, as these are currently under-represented in our workforce.
We are committed to equal opportunities in employment. The policies and practices of the Trust aim to promote an environment that is free from all forms of unlawful or unfair discrimination and values the diversity of all people. At the heart of our policy, we seek to treat people fairly, flexibly and with dignity and respect.

Thank you for your interest in The Shrewsbury and Telford Hospital NHS Trust, we look forward to receiving your application for employment.

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