Non Clinical - Ward Clerk

  • Department General Medicine
  • Salary £18,546.00 – £19,918 per annum
  • Closing Date 22/10/2021
  • Location The Royal Shrewsbury Hospital
  • Grade NHS AfC: Band 2
  • Job ref 223-WCM-767
  • Pension NHS Pension
  • Holidays Generous Holiday Allowance
  • NHS discount Eligible for NHS Discounts
  • Contract Permanent
  • Hours Full time/ Part time 37.5 hours per week (full-time & part-time posts available)

Job overview

An exciting opportunity has arisen to recruit a full-time / part-time Ward Clerk to join Ward 28 at The Royal Shrewsbury Hospital, Shrewsbury.  The hours of work will be 11.5 hour shifts (7am-7.30pm) covering 7 days (Monday - Sunday).

The successful candidate will be a self motivated, enthusiastic person with excellent interpersonal, organisational and computer skills, who has the ability to work under non direct supervision.

The role involves dealing with members of the public on a face to face basis as well as on the telephone, therefore excellent communication skills and a professional telephone manner is essential to respond courteously to all enquiries regarding patient care.  You will take a key role in ensuring patient notes are available and maintained in an organised manner.

It is necessary to have a flexible approach, remain calm under pressure in this challenging role and be able to respond appropriately to the demands of an ever changing workload.

Main duties of the job

The postholder will be expected to provide clerical, administrative and information technology support to medical, nursing and other staff in relation to the patients being cared for within the Unit.  Although primarily based within a particular area/ward, the postholder may be required to work anywhere in the division to cover short term absence

Working for our organisation

As a Trust, we are passionate about helping our staff to achieve their career aspirations, and can offer a variety of learning and development opportunities to support your continued professional development. Working with the Transforming Care Institute we can also offer in-house training such as degree/master modules, secondments and acting up opportunities.

We are an organisation that strives to provide high quality, safe care for our patients in an environment which our staff are proud to work in. We believe that by adhering to our Vision (To provide excellent care for the communities we serve) and working with our Trust Values in mind (Partnering, Ambitious, Caring, Trusted) we can achieve the right results for the people that matter most our patients and their families.

Detailed job description and main responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

Person specification


Essential criteria

An understanding of the requirements of the role

Desirable criteria

Knowledge of hospital administration system


Essential criteria

Basic Computer Skills

Desirable criteria

Qualification in word processing / IT skills
Customer Care Experience


Essential criteria

Possess or be willing to undertake NVQ Level 2 & 3 in Business Administration

The well-being of our staff is of the upmost importance to us.  If you are offered a role at our Trust, and fall into the increased and higher risk categories as set out by Public Health England (PHE) and NHSI/E, your line manager will complete an risk assessment with you.  This will be completed in conjunction with the latest guidance from Public Health England in relation to Covid-19.

By submitting your application to Trac, you are giving your consent for parts of your application data to be transferred to the NHS Electronic Staff Record (ESR) and other secure, internal NHS Workforce systems. This is to support and manage your recruitment and employment within your employing organisation. 

If successful, by completing the NHS Jobs application form you authorise the Trust to obtain any previous NHS service details including all electronically held sickness information, via the Inter Authority Transfer process on the national ESR.

If the role requires a qualification/professional registration, you will need to provide proof during the recruitment process. By submitting your application you are giving the Trust permission to check the qualification certificates provided back to the source provider. Please note that a sample of all applicant’s qualifications will be checked with the educational institution or provider.

In the event of a high response to this advertisement, this post will be closed. Early applications are advised.
Unfortunately we do not accept CVs or keep them on file. If you are unable to apply online please contact the person named in the advertisement for the post you are interested in.
We are committed to offering an interview to all applicants with a disability who meet the minimum criteria for the above position and will support reasonable adjustments wherever possible.  In addition, whilst all applicants will be judged on merit alone, we particularly welcome applications from candidates who are male, from black and minority ethnic backgrounds or who have a disability, as these are currently under-represented in our workforce.
We are committed to equal opportunities in employment. The policies and practices of the Trust aim to promote an environment that is free from all forms of unlawful or unfair discrimination and values the diversity of all people. At the heart of our policy, we seek to treat people fairly, flexibly and with dignity and respect.

Thank you for your interest in The Shrewsbury and Telford Hospital NHS Trust, we look forward to receiving your application for employment.

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