An exciting opportunity has arisen to recruit a full-time / part-time Ward Clerk to join Ward 28 at The Royal Shrewsbury Hospital, Shrewsbury. The hours of work will be 11.5 hour shifts (7am-7.30pm) covering 7 days (Monday - Sunday).
The successful candidate will be a self motivated, enthusiastic person with excellent interpersonal, organisational and computer skills, who has the ability to work under non direct supervision.
The role involves dealing with members of the public on a face to face basis as well as on the telephone, therefore excellent communication skills and a professional telephone manner is essential to respond courteously to all enquiries regarding patient care. You will take a key role in ensuring patient notes are available and maintained in an organised manner.
It is necessary to have a flexible approach, remain calm under pressure in this challenging role and be able to respond appropriately to the demands of an ever changing workload.
Main duties of the job
The postholder will be expected to provide clerical, administrative and information technology support to medical, nursing and other staff in relation to the patients being cared for within the Unit. Although primarily based within a particular area/ward, the postholder may be required to work anywhere in the division to cover short term absence
Working for our organisation
As a Trust, we are passionate about helping our staff to achieve their career aspirations, and can offer a variety of learning and development opportunities to support your continued professional development. Working with the Transforming Care Institute we can also offer in-house training such as degree/master modules, secondments and acting up opportunities.
We are an organisation that strives to provide high quality, safe care for our patients in an environment which our staff are proud to work in. We believe that by adhering to our Vision (To provide excellent care for the communities we serve) and working with our Trust Values in mind (Partnering, Ambitious, Caring, Trusted) we can achieve the right results for the people that matter most our patients and their families.
Detailed job description and main responsibilities
For full duties and responsibilities please refer to the attached document entitled Job Description.
An understanding of the requirements of the role
Knowledge of hospital administration system
Basic Computer Skills
Qualification in word processing / IT skills
Customer Care Experience
Possess or be willing to undertake NVQ Level 2 & 3 in Business Administration