Non Clinical - Ward Clerk

  • Department Administration
  • Salary £18,005.00 – £19,337 per annum
  • Closing Date 05/08/2021
  • Location The Princess Royal Hospital
  • Grade NHS AfC: Band 2
  • Job ref 223-RWC-511
  • Pension NHS Pension
  • Holidays Generous Holiday Allowance
  • NHS discount Eligible for NHS Discounts
  • Contract Permanent
  • Hours Full time - 37.5 hours per week
  • Contact Heather Reece
  • Email
  • Telephone 01952 641222 ext. 4901

Job overview

This is a fantastic opportunity for a motivated, ambitious and responsible individual to join the Renal Unit at The Princess Royal Hospital, Telford as a Ward Clerk. You will be part of a group of employees which comprises of doctors, nurses and clerical/administrative staff who provide a high standard of service to patients attending the department.

The post is advertised as a full time position however we may be able to offer part time hours for the right applicant. In this case the applicant would need to be flexible in their working hours and in addition may be needed to cover sickness and annual leave when required.

Please note: This post may close early if post proves popular and lots of applications are received.  

Main duties of the job

The successful applicant will need to have experience dealing with the general public; they will have good IT skills and remain calm under pressure in this challenging role.  A good telephone manner, confidence and a positive helpful manner is essential.  Duties will include answering the telephone, filing, using the SEMA system, booking patient transport and ordering stationary on occasions, you will also be using our own Renal database on a regular basis.

The successful applicant will find this role challenging, exciting and rewarding. We look forward to welcoming you to our team and wish you every success. 

This post will be based at The Princess Royal Hospital, Telford with the requirement to travel across sites (The Royal Shrewsbury Hospital), when required.

Working for our organisation

On the Dialysis unit we care for patients undergoing Haemodialysis and focus on holistic care, we also promote self-care, which enables and empowers our patients. Our aim is to provide a high quality standard of individualised care and treatment to patients with established renal failure within a safe and supportive environment by friendly, competently trained staff.

As a ward clerk on the Dialysis Unit you will be in a patient facing role, answering telephones, booking patient transport, booking patients in and out of the Sema system and ordering supplies etc.

Detailed job description and main responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

Person specification


Essential criteria

Possess or be willing to undertake NVQ Level 2 & 3 in Business Administration

Desirable criteria

Qualification in word processing / IT skills


Desirable criteria

Knowledge of hospital administration systems


Essential criteria

Basic Computer skills

Desirable criteria

Customer care experience

communication skills

Essential criteria

Evidence of effective verbal- face to face / telephone, non-verbal, written communications skills.

The well-being of our staff is of the upmost importance to us.  If you are offered a role at our Trust, and fall into the increased and higher risk categories as set out by Public Health England (PHE) and NHSI/E, your line manager will complete an risk assessment with you.  This will be completed in conjunction with the latest guidance from Public Health England in relation to Covid-19.

By submitting your application to Trac, you are giving your consent for parts of your application data to be transferred to the NHS Electronic Staff Record (ESR) and other secure, internal NHS Workforce systems. This is to support and manage your recruitment and employment within your employing organisation. 

If successful, by completing the NHS Jobs application form you authorise the Trust to obtain any previous NHS service details including all electronically held sickness information, via the Inter Authority Transfer process on the national ESR.

If the role requires a qualification/professional registration, you will need to provide proof during the recruitment process. By submitting your application you are giving the Trust permission to check the qualification certificates provided back to the source provider. Please note that a sample of all applicant’s qualifications will be checked with the educational institution or provider.

In the event of a high response to this advertisement, this post will be closed. Early applications are advised.
Unfortunately we do not accept CVs or keep them on file. If you are unable to apply online please contact the person named in the advertisement for the post you are interested in.
We are committed to offering an interview to all applicants with a disability who meet the minimum criteria for the above position and will support reasonable adjustments wherever possible.  In addition, whilst all applicants will be judged on merit alone, we particularly welcome applications from candidates who are male, from black and minority ethnic backgrounds or who have a disability, as these are currently under-represented in our workforce.
We are committed to equal opportunities in employment. The policies and practices of the Trust aim to promote an environment that is free from all forms of unlawful or unfair discrimination and values the diversity of all people. At the heart of our policy, we seek to treat people fairly, flexibly and with dignity and respect.

Thank you for your interest in The Shrewsbury and Telford Hospital NHS Trust, we look forward to receiving your application for employment.

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