This is a fantastic opportunity for a motivated, ambitious and responsible individual to join the Renal Unit at The Princess Royal Hospital, Telford as a Ward Clerk. You will be part of a group of employees which comprises of doctors, nurses and clerical/administrative staff who provide a high standard of service to patients attending the department.
The post is advertised as a full time position however we may be able to offer part time hours for the right applicant. In this case the applicant would need to be flexible in their working hours and in addition may be needed to cover sickness and annual leave when required.
Please note: This post may close early if post proves popular and lots of applications are received.
Main duties of the job
The successful applicant will need to have experience dealing with the general public; they will have good IT skills and remain calm under pressure in this challenging role. A good telephone manner, confidence and a positive helpful manner is essential. Duties will include answering the telephone, filing, using the SEMA system, booking patient transport and ordering stationary on occasions, you will also be using our own Renal database on a regular basis.
The successful applicant will find this role challenging, exciting and rewarding. We look forward to welcoming you to our team and wish you every success.
This post will be based at The Princess Royal Hospital, Telford with the requirement to travel across sites (The Royal Shrewsbury Hospital), when required.
Working for our organisation
On the Dialysis unit we care for patients undergoing Haemodialysis and focus on holistic care, we also promote self-care, which enables and empowers our patients. Our aim is to provide a high quality standard of individualised care and treatment to patients with established renal failure within a safe and supportive environment by friendly, competently trained staff.
As a ward clerk on the Dialysis Unit you will be in a patient facing role, answering telephones, booking patient transport, booking patients in and out of the Sema system and ordering supplies etc.
Detailed job description and main responsibilities
For full duties and responsibilities please refer to the attached document entitled Job Description.
Possess or be willing to undertake NVQ Level 2 & 3 in Business Administration
Qualification in word processing / IT skills
Knowledge of hospital administration systems
Basic Computer skills
Customer care experience
Evidence of effective verbal- face to face / telephone, non-verbal, written communications skills.