Job overview
Often referred to as the Hub of the Hospital, Switchboard is open 24 hours a day 52 weeks of the year.
Are you a skilled multi tasker who can remain calm under pressure, whilst providing outstanding patient care? The post holder will be able to work under pressure, enjoy challenges and be flexible.
To be knowledgeable and fully competent of answering and following procedures for all emergency telephone calls/alarms, e.g., cardiac arrest, fire, helicopter landing trauma, paediatric emergencies and major incidents.
Main duties of the job
General call taking and dealing with Emergency calls
To operate a switchboard console and telephone directory system without supervision.
Access to online Rota's to on call staff.
To operate the bleep system, issue and re-programme bleeps in the absence of the Supervisor.
To assist with telephone enquiries from members of the Trust, general public, GP's, Hospitals and other organisations.
To take part in a rota system, covering 24-hours, 7 days per week.
To be knowledgeable and fully competent of answering and following procedures for all emergency telephone calls/alarms, e.g., cardiac arrest, fire, helicopter landing trauma, paediatric emergencies and major incidents.
To monitor all audible alarms and in the event of the alarms being activated inform the appropriate staff.
Full Training will be given
This is not a lone working position
Working for your organisation
We are a small team operating across both sites. Our request for staff is due mainly to retirement and people moving on.
We ask all staff members to adhere to Trust guidelines and policies with the emphasis on being clear and transparent and to have a voice.
