Job overview
This post is for a Bank Band 3 Support Secretary to join the Anaesthetic and Critical Care team 22.5hrs a week.
This post will be based over at the Royal Shrewsbury Hospital with cross-site working required at The Princess Royal Hospital, Telford, providing an efficient and comprehensive secretarial support service to for the department and Consultants alongside our Anaesthetic Secretary.
Main duties of the job
- Using Microsoft Office application, produce clinical correspondences with audio transcription. To include communication to General Practitioners and other health professionals, clinical letters, notes, and discharge summaries.
- Respond to telephone calls from anxious and distressed patients, resolving problems, when possible, in a professional and competent manner.
- Ensure all queries from colleagues and external organisations are dealt with quickly and effectively in the department.
- To promote the implementation and adherence of agreed policies, procedures, and protocols.
- Ensure the smooth running of the office/team including the assessment of priorities and the initiation of preparatory action.
- Opening and dealing with incoming correspondences as appropriate.
- Photocopying, general office duties and the use of PAS (Patient Administration System) when necessary.
- Book in and Book out notes to other departments using the in-house Patient Document Tracking (PDT) system.
- File results, letters, and various other documentation in medical notes.
- Ensure all queries from colleagues and external organisations are dealt with quickly and effectively in the department, producing file notes as necessary.
- Keep up to date with technological developments regarding developing appropriate skills in the use of current office technology. e.g., word processing, spreadsheets, databases, electronic mail, presentations etc.
- Provide sufficient cover for senior colleague during periods of absence.
Working for your organisation
As an organisation we strive to provide high quality, safe care for our patients in an environment which our staff are proud to work in. We believe that by adhering to our Vision (“To provide excellent care for the communities we serve”) and working with our Trust Values in mind (Partnering, Ambitious, Caring, Trusted) we can achieve the right results for the people that matter most – our patients and their families.
