Non Clinical - Quality Governance Administrator

  • Department Quality Governance
  • Salary £22,549.00 – £24,882 per annum
  • Closing Date 27/05/2022
  • Location RSH
  • Grade NHS AfC: Band 4
  • Job ref 223-QGA-466
  • Pension NHS Pension
  • Holidays Generous Holiday Allowance
  • NHS discount Eligible for NHS Discounts
  • Contract Permanent
  • Hours Full time - 37.5 hours per week

**The banding for this role is subject to Agenda for Change evaluation**

This is a key role working in support of the Surgical Quality Governance team. The post holder will provide a full range of personal assistant/administration support duties associated with the level of the post. The post holder is expected to work flexibly to ensure that high quality administration and support is provided at all times, enabling the Investigations Team to function effectively and to provide a positive and efficient image of the Trust.

Main duties of the job

To gather, record and securely retain evidence relating to any incident/action in accordance with current legislation and Codes of Practice
To ensure that all commitments undertaken by the Team are efficiently managed.
Use their initiative to plan time effectively and prioritise all incoming work on a daily basis, including responding quickly, appropriately and communicating clearly in relation to urgent/important and unpredictable issues ensuring a high quality administrative service.
Maintain effective communication networks at all levels across the organisation and to facilitate the effective function of the Team. 
To support the team in obtaining relevant clinical notes and drafting timelines for investigation report, when required to do so.
Undertake minute taking of meetings where required
To manage the meeting process by preparing agendas, take, produce and circulate accurate minutes of meetings for all incident investigations.
To report all Serious incidents that are being investigated by the Investigation Team via STEIS in line with contract and Trust requirements ensuring information is accurate.
To update commissioners via STEIS on relevant serious incidents as directed by the Senior Clinical Investigators.
To draft correspondence as directed by the Team

Working for our organisation

This is an exciting opportunity to join the newly created Divisional Quality Governance Team.  

You will play an important part in assisting the team into improve the quality and safety of care for our patients. This will include, but is not limited to, the N2N process via the Datix system, mortality and complaints, as well as coordinate and minute investigation meetings and keep accurate logs of outcomes from investigations.  

The well-being of our staff is of the upmost importance to us.  If you are offered a role at our Trust, and fall into the increased and higher risk categories as set out by Public Health England (PHE) and NHSI/E, your line manager will complete an risk assessment with you.  This will be completed in conjunction with the latest guidance from Public Health England in relation to Covid-19.

By submitting your application to Trac, you are giving your consent for parts of your application data to be transferred to the NHS Electronic Staff Record (ESR) and other secure, internal NHS Workforce systems. This is to support and manage your recruitment and employment within your employing organisation. 

If successful, by completing the NHS Jobs application form you authorise the Trust to obtain any previous NHS service details including all electronically held sickness information, via the Inter Authority Transfer process on the national ESR.

If the role requires a qualification/professional registration, you will need to provide proof during the recruitment process. By submitting your application you are giving the Trust permission to check the qualification certificates provided back to the source provider. Please note that a sample of all applicant’s qualifications will be checked with the educational institution or provider.

In the event of a high response to this advertisement, this post will be closed. Early applications are advised.
Unfortunately we do not accept CVs or keep them on file. If you are unable to apply online please contact the person named in the advertisement for the post you are interested in.
We are committed to offering an interview to all applicants with a disability who meet the minimum criteria for the above position and will support reasonable adjustments wherever possible.  In addition, whilst all applicants will be judged on merit alone, we particularly welcome applications from candidates who are male, from black and minority ethnic backgrounds or who have a disability, as these are currently under-represented in our workforce.
We are committed to equal opportunities in employment. The policies and practices of the Trust aim to promote an environment that is free from all forms of unlawful or unfair discrimination and values the diversity of all people. At the heart of our policy, we seek to treat people fairly, flexibly and with dignity and respect.

Thank you for your interest in The Shrewsbury and Telford Hospital NHS Trust, we look forward to receiving your application for employment.

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