Non Clinical - Quality Governance Administrative Assistant

  • Department Quality Governance
  • Salary £20,270.00 – £21,318 per annum
  • Closing Date 02/12/2022
  • Location The Princess Royal Hospital, Telford
  • Grade NHS AfC: Band 2
  • Job ref 223-QGA-153
  • Pension NHS Pension
  • Holidays Generous Holiday Allowance
  • NHS discount Eligible for NHS Discounts
  • Contract Permanent
  • Hours Full time - 37.5 hours per week

Job overview

The post holder will provide administrative assistance and support to the Quality Governance team to assist in ensuring all aspects of quality governance are supported in a timely manner.


Main duties of the job

  • Provide administrative support to the team
  • Ensure that all incoming correspondence, both written and by e-mail, is opened, triaged, and brought to the attention of the team for further action.
  • Provide administrative support to the team, including typing letters, data entry on the Datix system, taking and transcribing meeting notes, creating training materials, filing and archiving records and making and receiving telephone calls and enquiries.
  • Arrange meetings, as requested and following liaison with all parties, arrange the venue, a mutually convenient date and time to meet and circulate relevant papers in advance. Where appropriate, take notes/minutes in meetings with staff and patients/families.
  • Responsible for inputting accurate data onto the Datix system.
  • Act as the first point of contact for all internal and external telephone calls to the office. Where possible, signpost callers to the appropriate member of the team in a professional and competent manner.  Some callers may be anxious, angry and distressed. 
  • Take details of verbal messages over the phone or face to face and, where appropriate, escalate more complex concerns to other members of the team.
  • Ensure all medical records are tracked using the Patient Document Tracking system.


Working for our organisation

This is an exciting opportunity to join the Women and Children's Quality Governance Team to provide administrative support for the Division, based at Princess Royal Hospital.  The role will support all activities relating to quality governance/improvement.


Detailed job description and main responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

The well-being of our staff is of the upmost importance to us.  If you are offered a role at our Trust, and fall into the increased and higher risk categories as set out by Public Health England (PHE) and NHSI/E, your line manager will complete an risk assessment with you.  This will be completed in conjunction with the latest guidance from Public Health England in relation to Covid-19.

By submitting your application to Trac, you are giving your consent for parts of your application data to be transferred to the NHS Electronic Staff Record (ESR) and other secure, internal NHS Workforce systems. This is to support and manage your recruitment and employment within your employing organisation. 

If successful, by completing the NHS Jobs application form you authorise the Trust to obtain any previous NHS service details including all electronically held sickness information, via the Inter Authority Transfer process on the national ESR.

If the role requires a qualification/professional registration, you will need to provide proof during the recruitment process. By submitting your application you are giving the Trust permission to check the qualification certificates provided back to the source provider. Please note that a sample of all applicant’s qualifications will be checked with the educational institution or provider.

In the event of a high response to this advertisement, this post will be closed. Early applications are advised.
Unfortunately we do not accept CVs or keep them on file. If you are unable to apply online please contact the person named in the advertisement for the post you are interested in.
We are committed to offering an interview to all applicants with a disability who meet the minimum criteria for the above position and will support reasonable adjustments wherever possible.  In addition, whilst all applicants will be judged on merit alone, we particularly welcome applications from candidates who are male, from black and minority ethnic backgrounds or who have a disability, as these are currently under-represented in our workforce.
We are committed to equal opportunities in employment. The policies and practices of the Trust aim to promote an environment that is free from all forms of unlawful or unfair discrimination and values the diversity of all people. At the heart of our policy, we seek to treat people fairly, flexibly and with dignity and respect.

Thank you for your interest in The Shrewsbury and Telford Hospital NHS Trust, we look forward to receiving your application for employment.

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