Non Clinical - Public Participation Team Facilitator

  • Department Public Participation Team
  • Salary £23,949.00 – £26,282 per annum
  • Closing Date 02/12/2022
  • Location The Royal Shrewsbury Hospital
  • Grade NHS AfC: Band 4
  • Job ref 223-PPT-170
  • Pension NHS Pension
  • Holidays Generous Holiday Allowance
  • NHS discount Eligible for NHS Discounts
  • Contract Fixed term: 9 months

Job overview



**Post is subject to Agenda for Change banding confirmation**

Maternity Cover

The post holder will be required to support the overall Trust’s public participation activities as well as the Trust’s specialist volunteer projects. The role is primarily based at The Royal Shrewsbury Hospital but the post holder will work across both sites and will be required to regularly deliver support at The Princess Royal Hospital, Telford. The post holder will support the delivery of the Public Participation Team’s objectives and the Trust’s volunteer projects encompassing the recruiting, training and supervision of the 300 volunteers supporting our hospitals.

Occasionally the post holder will need to work evenings and weekends to support events the Trust organise and attend.



Main duties of the job


  • Providing administration support to the Volunteer Team and the wider Public Participation Team, this includes dealing with telephone calls, arranging appointments, responding to e-mails and mail.
  • Providing support to the Public Participation department to organise and attend events
  • To support the trust in meet their statutory obligations under Section 242 of the NHS Act 2006 to involve patients, carers and the public in decision-making and service planning.
  • To support Trust staff from different departments to undertake engagement and volunteer activity for example surveys, pop up events etc.
  • Processing new volunteer applications and interviewing potential volunteers.
  • Inducting new volunteers into their roles ensuring they are guided and managed whilst on their placement effectively.
  • Deliver training to volunteers and ensuring all training requirements are met
  • Provide supervision and support to Volunteers to ensure it is a rewarding experience for them and beneficial to the Trust.
  • Providing support to the Public Participation Department to organise and attend events.
  • To support Trust staff from different departments to undertake engagement and volunteer activity for example surveys, pop up events etc.
  • To act as a contact point for potential volunteers, volunteers and areas providing and looking to provide volunteer placements.
  • To network and liaise with third sector and voluntary organisations.
  • Maintain the volunteer database  


Working for our organisation


The Trust is committed to behaving responsibly in the way we manage transport, procurement, our facilities, employment, skills and our engagement with the local community so that we can make a positive contribution to society. As an employee of the Trust you have a responsibility to take measures to support our contribution and to reduce the environmental impact of our activities relating to energy and water usage, transport and waste.


Detailed job description and main responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.


The well-being of our staff is of the upmost importance to us.  If you are offered a role at our Trust, and fall into the increased and higher risk categories as set out by Public Health England (PHE) and NHSI/E, your line manager will complete an risk assessment with you.  This will be completed in conjunction with the latest guidance from Public Health England in relation to Covid-19.

By submitting your application to Trac, you are giving your consent for parts of your application data to be transferred to the NHS Electronic Staff Record (ESR) and other secure, internal NHS Workforce systems. This is to support and manage your recruitment and employment within your employing organisation. 

If successful, by completing the NHS Jobs application form you authorise the Trust to obtain any previous NHS service details including all electronically held sickness information, via the Inter Authority Transfer process on the national ESR.

If the role requires a qualification/professional registration, you will need to provide proof during the recruitment process. By submitting your application you are giving the Trust permission to check the qualification certificates provided back to the source provider. Please note that a sample of all applicant’s qualifications will be checked with the educational institution or provider.

In the event of a high response to this advertisement, this post will be closed. Early applications are advised.
Unfortunately we do not accept CVs or keep them on file. If you are unable to apply online please contact the person named in the advertisement for the post you are interested in.
We are committed to offering an interview to all applicants with a disability who meet the minimum criteria for the above position and will support reasonable adjustments wherever possible.  In addition, whilst all applicants will be judged on merit alone, we particularly welcome applications from candidates who are male, from black and minority ethnic backgrounds or who have a disability, as these are currently under-represented in our workforce.
We are committed to equal opportunities in employment. The policies and practices of the Trust aim to promote an environment that is free from all forms of unlawful or unfair discrimination and values the diversity of all people. At the heart of our policy, we seek to treat people fairly, flexibly and with dignity and respect.

Thank you for your interest in The Shrewsbury and Telford Hospital NHS Trust, we look forward to receiving your application for employment.

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