Non Clinical - Patient Journey Facilitator

  • Department Medicine and Emergency Care Division
  • Salary £20,330.00 – £21,777 per annum
  • Closing Date 08/07/2022
  • Location The Princess Royal
  • Grade NHS AfC: Band 3
  • Job ref 223-TPJ-586
  • Pension NHS Pension
  • Holidays Generous Holiday Allowance
  • NHS discount Eligible for NHS Discounts
  • Contract Permanent
  • Hours The Princess Royal

An exciting opportunity has arisen within the Medicine and Emergency Care Division for a Band 3 Patient Journey Facilitator!  We are looking to recruit  a Patient Journey Facilitator to be based at The Princess Royal  Hospital to support patients discharge from hospital to home. This role offers a great variety and requires someone who can work under their own initiative and as part of a team. The role is to provide flexible cover to  facilitate a patients discharge from hospital. The role requires  you to work as a peripatetic Patient Journey Facilitator and will be required to cover a number of wards  to support with any absence within the team, or to support another Patient Journey Facilitator due to high level of discharges. You will be required to work flexibly across the wards as required.

Patient Journey facilitators are ward based and focused on delivering the SAFER Red2Green approach to patient care. SAFER Red2Green aims to value patient time and improve flow by reducing delays in a patient’s hospital journey.


Main duties of the job

We are seeking a keen individual with a ‘can-do’ attitude who is able to work alongside the clinical teams to progress the patient’s journey.  The successful candidate's will need to be proactive and personable with a strong understanding of SAFER Red2Green and an appreciation for the importance of its principles.  To understand the pathway of each individual patient; monitoring their progress and ensuring timely intervention is achieved and to support the discharge plan on the individual patient.  You will be required to attend daily board rounds, and identify patients who require the support of social services, Pathway Zero or any other referral to facilitate safe discharge. This is a fast paced  demanding role, where no two days are the same. This may include cross site working and occasional weekends. The Patient Journey Facilitator’s role is vital in supporting the wards to ensure patients are discharged in a safe and timely manner.  


Working for our organisation

The Shrewsbury and Telford Hospital NHS Trust can offer you great career prospects. The Trust has a vision for the future that puts the patient at the heart of everything we do and is guided by the principles and values about which we care deeply.  This is an exciting opportunity to develop your personal skills and be part of future improvements. The Patient Journey Facilitator sits within the Medicine and Emergency Care Division - Patient Flow,  along with the Medicine Flow Co Ordinator's and Operational Managers and provide support to the wards in respect to the patients’ journey and their discharge process.

This is a very busy and proactive role and the Patient Journey Facilitator role is very diverse and work very closely with a range of multi-disciplinary teams to ensure that patient pathway and planned discharge runs smoothly and effective.

The well-being of our staff is of the upmost importance to us.  If you are offered a role at our Trust, and fall into the increased and higher risk categories as set out by Public Health England (PHE) and NHSI/E, your line manager will complete an risk assessment with you.  This will be completed in conjunction with the latest guidance from Public Health England in relation to Covid-19.

By submitting your application to Trac, you are giving your consent for parts of your application data to be transferred to the NHS Electronic Staff Record (ESR) and other secure, internal NHS Workforce systems. This is to support and manage your recruitment and employment within your employing organisation. 

If successful, by completing the NHS Jobs application form you authorise the Trust to obtain any previous NHS service details including all electronically held sickness information, via the Inter Authority Transfer process on the national ESR.

If the role requires a qualification/professional registration, you will need to provide proof during the recruitment process. By submitting your application you are giving the Trust permission to check the qualification certificates provided back to the source provider. Please note that a sample of all applicant’s qualifications will be checked with the educational institution or provider.

In the event of a high response to this advertisement, this post will be closed. Early applications are advised.
Unfortunately we do not accept CVs or keep them on file. If you are unable to apply online please contact the person named in the advertisement for the post you are interested in.
We are committed to offering an interview to all applicants with a disability who meet the minimum criteria for the above position and will support reasonable adjustments wherever possible.  In addition, whilst all applicants will be judged on merit alone, we particularly welcome applications from candidates who are male, from black and minority ethnic backgrounds or who have a disability, as these are currently under-represented in our workforce.
We are committed to equal opportunities in employment. The policies and practices of the Trust aim to promote an environment that is free from all forms of unlawful or unfair discrimination and values the diversity of all people. At the heart of our policy, we seek to treat people fairly, flexibly and with dignity and respect.

Thank you for your interest in The Shrewsbury and Telford Hospital NHS Trust, we look forward to receiving your application for employment.

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