**This role will be employed by The Robert Jones and Agnes Hunt Orthopaedic Hospital, but will be based at SaTH**

Job overview

We have an exciting opportunity for an administrator who will work as part of our Orthotic team working across our department that operate out of Royal Shrewsbury Hospital and Princess Royal Hospital Telford.  

The Orthotic Administrative Co-Ordinator is accountable for the day-to-day running of administrative services to support and meet the on-going needs of Orthotic clinical services throughout the SaTH sites, aspiring to deliver an outstanding service to patients on behalf on the Trust. 

Main duties of the job

• Ensure professional, equitable delivery of supervision within the departmental administrative workforce. Ensuring all aspects of their own work is completed to the highest standard in a timely manner, both, for the purposes of Orthotic practice and outstanding patient service.
• Pro-active supervision of the Orthotic waiting list, ensuring compliance and appropriate action for RTT pathways. Prioritisation of urgent/high and treatment for clinically urgent in and outpatients.
• Management of in-patient Ward activity daily, escalating concerns of patient wellbeing where identified. Providing validation and activity of all inpatient data and submitting in a timely manner to the RJAH finance team, monthly. 
• Pro-actively supervise and empathise with Trust staff who may require support or guidance daily where applicable.
• Continuous monitoring and engagement with all specialised clinics to ensure maximum clinic utilisation in the interests of both waiting list and patient supervision.
• Cross cover with other Orthotic  Co-ordinators, sharing responsibilities across all Orthotics locations as and when necessary, by your line manager.
• Provide excellent customer care which may include communication with distressed and anxious patients and relatives, treating them with tact and empathy.
• Management and production of Terms of References (TORs), as evidence of departmental/team activities.

Working for our organisation

** Applicants are made aware that this role is not based at The RJAH Orthopaedic Hospital, Oswestry.  The posts  will work at Royal Shrewsbury Hospital and PRH Telford **

Joining RJAH is more than just a job – we want our people to have the best opportunities to thrive in their role. 

We have a range of fantastic staff benefits on offer to everyone who joins RJAH and you'll have access to outstanding professional development opportunities.

Here at the Robert Jones and Agnes Hunt Orthopaedic Trust, we are very proud of our reputation for providing outstanding care to our patients. Our continued success is accomplished through the skills and expertise of our staff, which is underpinned by our values: Friendly, Caring, Excellence, Professional and Respect. If your values align to ours, and you would like to join us in aspiring to deliver world class patient care, we would love to hear from you.