Non Clinical - Higher Level Medical Secretary

  • Department Care of the Older Person/Stroke Department
  • Salary £21,892.00 – £24,157 per annum
  • Closing Date 24/06/2021
  • Location The Princess Royal Hospital
  • Grade NHS AfC: Band 4
  • Job ref 223-HMS-383
  • Pension NHS Pension
  • Holidays Generous Holiday Allowance
  • NHS discount Eligible for NHS Discounts
  • Contract Permanent
  • Hours Full time - 37.5 hours per week

Job overview

An exciting opportunity has arisen for a Higher Level Medical Secretary to work within the Care of the Older Person/Stroke Medical Secretary team based at The Princess Royal Hospital, Telford (PRH).  The post is a permanent position working 37.5 hours per week Monday to Friday.

The post holder will join a team of Medical Secretaries who organise the workload of the Consultants within the department and ensure that an efficient service is provided. 

You should already possess 4 GCSE's (grades 9 - 4) or equivalent, RSA stage 3 typing, word processing (or have equivalent experience), knowledge of MS Office and be qualified or working towards NVQ Level 3 Business/ Medical Admin or AMSPAR.  The ability to plan and prioritise a varied workload is essential, as are good interpersonal skills and the ability to communicate with a variety of staff groups at all levels.

Main duties of the job

The post holder will produce accurate clinical and general correspondence, regularly using complex and sensitive medical terminology from audio transcription.  You will also be required to respond to telephone calls from anxious and distressed patients, responding appropriately to contentious, sensitive and difficult enquiries.  The successful applicant will gain valuable experience in the day-to-day management of a busy Medical Secretaries office and will provide an excellent opportunity for development and progression for a motivated candidate. 

Working for our organisation

The successful applicant will join a busy team currently comprising of one other Higher Level Medical Secretary and two Support Medical Secretaries based in a shared office with another department.  The post holder is a pivotal person in the patient’s relationship with the hospital, the clinical team and the Consultant.  The team support each other to organise the workload of the Consultants within the department and ensure that an efficient service is provided. 

Detailed job description and main responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

Person specification


Essential criteria

RSA Stage 3 typing or equivalent
4 GCSE's at grades 9-4 (or equivalent)

Desirable criteria

NVQ Level 3 in Business Administration

Experience and knowledge

Essential criteria

Audio typing experience
Significant secretarial experience
Knowledge of Microsoft Office packages, eg, Powerpoint, Word, Excel and other IT skills
Knowledge of medical terminology
Customer Care

Desirable criteria

Medical secretarial experience
Knowledge of PAS systems
Experience of compiling rota’s

The well-being of our staff is of the upmost importance to us.  If you are offered a role at our Trust, and fall into the increased and higher risk categories as set out by Public Health England (PHE) and NHSI/E, your line manager will complete an risk assessment with you.  This will be completed in conjunction with the latest guidance from Public Health England in relation to Covid-19.

By submitting your application to Trac, you are giving your consent for parts of your application data to be transferred to the NHS Electronic Staff Record (ESR) and other secure, internal NHS Workforce systems. This is to support and manage your recruitment and employment within your employing organisation. 

If successful, by completing the NHS Jobs application form you authorise the Trust to obtain any previous NHS service details including all electronically held sickness information, via the Inter Authority Transfer process on the national ESR.

If the role requires a qualification/professional registration, you will need to provide proof during the recruitment process. By submitting your application you are giving the Trust permission to check the qualification certificates provided back to the source provider. Please note that a sample of all applicant’s qualifications will be checked with the educational institution or provider.

In the event of a high response to this advertisement, this post will be closed. Early applications are advised.
Unfortunately we do not accept CVs or keep them on file. If you are unable to apply online please contact the person named in the advertisement for the post you are interested in.
We are committed to offering an interview to all applicants with a disability who meet the minimum criteria for the above position and will support reasonable adjustments wherever possible.  In addition, whilst all applicants will be judged on merit alone, we particularly welcome applications from candidates who are male, from black and minority ethnic backgrounds or who have a disability, as these are currently under-represented in our workforce.
We are committed to equal opportunities in employment. The policies and practices of the Trust aim to promote an environment that is free from all forms of unlawful or unfair discrimination and values the diversity of all people. At the heart of our policy, we seek to treat people fairly, flexibly and with dignity and respect.

Thank you for your interest in The Shrewsbury and Telford Hospital NHS Trust, we look forward to receiving your application for employment.

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