Non Clinical - Admin and Clerical Assistant

  • Department Admin and Clerical - Cardio-respiratory Department.
  • Salary £18,870.00 – £19,918 per annum
  • Closing Date 26/05/2022
  • Location The Princess Royal Hospital
  • Grade NHS AfC: Band 2
  • Job ref 223-TAC-438
  • Pension NHS Pension
  • Holidays Generous Holiday Allowance
  • NHS discount Eligible for NHS Discounts
  • Contract Permanent
  • Hours Full time 37.5 hours per week

Job overview


An exciting opportunity as arisen for a Clerical assistant to joint our busy Cardiorespiratory department.

You will be part of a very busy department which serves all parts of the hospital. We are looking for an enthusiastic and self-motivated person to join our clerical team, at The Princess Royal site, but on occasions to also work at our department at The Royal Shrewsbury Hospital site.

The successful applicant will need to have had experience in dealing with the general  public, they will have good IT skills and remain calm and professional under pressure in the sometime challenging role.  A good telephone manner, confidence and a positive helpful manner is essential. Duties including answering the telephone, booking appointments and arriving and discharging our patient on both SEMA and CRIS systems.

The Cardiorespiratory Department is an extremely busy, fast paced environment requiring our clerical assistants to meet demanding targets and must be a pivotal, dynamic member of the team.

Main duties of the job

Receive and welcome patients into the department
Arrive and discharge patients using SEMA or CRIS Patient Management systems.
Make and Change appointments for all areas of the Cardiorespiratory department          
Request patient notes, when needed for tests.
Answer the telephone, responding to questions or requests as appropriate.
Book Transport for patients returning home.
Distribute mail
Maintain a satisfactory stock level of stationery.
To undertake any other clerical duties designated by the Head of Department.


Systems and equipment

Competently use Microsoft word, email, excel programmes to fulfil role
Competently use SEMA and CRIS
Report faults / need for maintenance repair to equipment / environment  as appropriate.

Following appropriate training undertake safe use and care of office equipment.
Ensure all relevant Trust Policy and procedures are understood and adhered to including Trust and Directorate Health and Safety Policies,

manual handling,
safe use of VDU`s,
electrical equipment
Safe keeping of patients belongings.
Information Governance
Is responsible for ensuring office / reception area is correctly secured at the end of the working day

Working for our organisation

The Shrewsbury and Telford Hospital NHS Trust is the main provider of district general hospital services for nearly half a million people in Shropshire, Telford & Wrekin and mid Wales. Together the hospitals have just over 700 beds and assessment & treatment trolleys.

The Cardio-respiratory department is responsible for providing  a diagnostic service for both the Trust and wider Primary Care network. We provide a range of Cardiology and Respiratory tests and support treatments, such as CPAP for sleep apnoea and cardiac device implants. We are staffed by Physiologists and Healthcare Scientists and we're an accredited training provider of the  National School of Healthcare Science. We have a base at the Princess Royal Hospital in Telford and a smaller one at the Royal Shrewsbury Hospital, though both hospitals provide a wide range of acute hospital services including accident & emergency, outpatients, diagnostics, inpatient medical care and critical care.

The well-being of our staff is of the upmost importance to us.  If you are offered a role at our Trust, and fall into the increased and higher risk categories as set out by Public Health England (PHE) and NHSI/E, your line manager will complete an risk assessment with you.  This will be completed in conjunction with the latest guidance from Public Health England in relation to Covid-19.

By submitting your application to Trac, you are giving your consent for parts of your application data to be transferred to the NHS Electronic Staff Record (ESR) and other secure, internal NHS Workforce systems. This is to support and manage your recruitment and employment within your employing organisation. 

If successful, by completing the NHS Jobs application form you authorise the Trust to obtain any previous NHS service details including all electronically held sickness information, via the Inter Authority Transfer process on the national ESR.

If the role requires a qualification/professional registration, you will need to provide proof during the recruitment process. By submitting your application you are giving the Trust permission to check the qualification certificates provided back to the source provider. Please note that a sample of all applicant’s qualifications will be checked with the educational institution or provider.

In the event of a high response to this advertisement, this post will be closed. Early applications are advised.
Unfortunately we do not accept CVs or keep them on file. If you are unable to apply online please contact the person named in the advertisement for the post you are interested in.
We are committed to offering an interview to all applicants with a disability who meet the minimum criteria for the above position and will support reasonable adjustments wherever possible.  In addition, whilst all applicants will be judged on merit alone, we particularly welcome applications from candidates who are male, from black and minority ethnic backgrounds or who have a disability, as these are currently under-represented in our workforce.
We are committed to equal opportunities in employment. The policies and practices of the Trust aim to promote an environment that is free from all forms of unlawful or unfair discrimination and values the diversity of all people. At the heart of our policy, we seek to treat people fairly, flexibly and with dignity and respect.

Thank you for your interest in The Shrewsbury and Telford Hospital NHS Trust, we look forward to receiving your application for employment.

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