We are looking for a motivated and committed individual who wishes to work towards a Level 2 Customer Service Apprenticeship over a 14 month period. Candidates must have a genuine interest in caring for people and possess GCSE’s or equivalent in: Maths & English 9-4 (A-C) and a further 3 GCSE’s or equivalent grades 9-4 (A-C) or equivalent academic qualifications.
Ideally the candidates should be familiar with working with computers and possess keyboard skills. We are looking for individuals with ambition who are able to work to and achieve goals and/or objectives set by their line manager.
At the end of the training period (14 months), we will work with the successful candidates to identify appropriate, substantive opportunities (should these be available) within our team and the wider Trust.
Main duties of the job
The main duties of the role will include liaising with the Complaints team and patients, playing an integral part in the administrative tasks for the Complaints department which includes receiving and making telephone calls, writing letters as appropriate and inputting of complaints onto Datix (computer system).
Working for our organisation
The Shrewsbury and Telford Hospital NHS Trust is the main provider of acute medical care for half a million people in Shropshire, Telford & Wrekin and mid-Wales. Most of our services are provided at The Princess Royal Hospital in Telford and The Royal Shrewsbury Hospital in Shrewsbury.
Detailed job description and main responsibilities
For full duties and responsibilities please refer to the attached document entitled Job Description.
For further information about the Apprenticeship, please refer to the attached document entitled Apprenticeship information.
Minimum of 4 GCSEs or equivalent A* - C (9 – 4) (including Maths and English Language or equivalent).
Must meet minimum requirements as set by the training provider to access the Apprentice programme.
Does not have a vocational qualification at the same or higher level in the same vocational subject area.
IT skills demonstrated through a formal qualification.
Work experience in a care environment.
Customer service experience, dealing with people on the telephone, electronically and face to face.
Experience of team working
Attended a Prince’s Trust ‘Get into Hospital Services’ programme
Basic working knowledge of Microsoft Word, Excel and Outlook.
Knowledge of Microsoft packages e.g. Access and PowerPoint.