Onboarding - Overseas

We are very excited that you have chosen to come to our Trust to work for us!  This page is designed to offer useful information and make your transition into the Country and the Trust as easy as possible.  Please read through as much information as you can, but please pay special attention to:

  • Information about your arrival into the United Kingdom
  • Accomodation and Travel Information
  • A brief overview of Shropshire and the Hospitals which make up the Trust in which you will be working
  • An overview of the nursing structure at The Shrewsbury and Telford Hospital NHS Trust (SaTH)
  • Information about corporate induction, clinical induction and the OSCE preparation programme
  • An overview of the role of a Band 3 within the Trust (your starting band) and the role of a Band 5 (your role once you have passed your OSCE).

All new employees are encouraged to download the SaTH Staff App.

The My SaTH App has been produced to offer both current and future employees relevent information related to their work. Whether you are seeking information about our latest jobs, policies and procedures, or finding out about the latest NHS discounts and offers, all can be found here.

Download the app to keep up to date with staff news and information http://tiny.cc/mysath


The clothing for your work uniform will be provided by the Trust and will be ready on your arrival. However, you will need to bring with you suitable footwear. Your chosen footwear must:

  • Black in colour
  • Cover your entire foot
  • Be waterproof and wipeable
  • Comfy enough to look after your feet on a 12 hours shift


If you do not own suitable footwear to bring with you, there are many shops in England where you can purchase them with your own money.

Clothing and Footwear

You might already be aware, but England is wet and extremely cold in our winter months (end of October - end of March), and is often wet in our summer months (end of March-end of October). So you need to be prepared. If you are arriving in Winter please make sure you pack or be prepared to purchase:

  • An extra thick coat - you may feel the cold much more than the locals so make sure you have a good coat, or wear multiple layers of clothing.
  • Scarf, hat, and gloves. Example: 
  • Walking boots - the ground can be fairly unforgiving so you will be very grateful to your warm boots when walking in the snow. Example: 


If the weather is particularly wet, you might want the following items:

  • Umbrella - an umbrella is useful to protect yourself from showers. You can be dry one moment, and soaking wet the next without one. Example: 
  • Wellington Boots - we can get alot of rain in both winter and summer and a pair of Wellington Boots can be a life saver not just to keep you dry, but to also keep you clean if the rain makes the ground muddy. Example: 
  • Once flights are booked we will arrange transport and meet you at whichever airport you are due to fly in to.
  • We will then accompany you to your accommodation and ensure you are settled in.
  • During your first few days, we will ensure you have a bank account set up here in the UK as well as helping you to fill in all the necessary paperwork required by the Trust when you start as an employee.  We will also arrange for you to see our Occupational Health Department (known as Team Prevent), arrange collection of your Biometric Residence Permit from Wrexham, provide you with a tour of the hospital and local area.

There are two main sites for accommodation - one is on-site at The Royal Shrewsbury Hospital (known as 'Rooftops', and the other is in the Town Centre of Shrewsbury).  The set up is very similar for both sites, with the layout of shared 'flats'.  You will have your own room which includes a bed and storage for clothes, a shared bathroom and a shared kitchen.  Laundry facilities are either in the shared kitchen (at Rooftops) or a laundry room within the Town Centre accommodation. We also run a 'Rent a room' scheme, where we offer the opportunity to our staff to rent out a spare room that they have within their living accommodation. Depending on the time you arrive, or your base hospital, you could be allocated either form of accomodation.

This accommodation is NOT suitable for families and is designed to be used on a temporary basis (3 months) until you can find accommodation more suited to you within Shrewsbury, Telford, or one of the surrounding towns or villages.

The Trust will provide you with a bedding pack, towels and a small food package upon your arrival.


Rooftops Accommodation (external shot of the building) at The Royal Shrewsbury Hospital

Rooftops Accommodation (Bedroom) at The Royal Shrewsbury Hospital

Shropshire is a county located in the West Midlands on the border of England and Wales.  The county's population and economy is centered on five towns:

  • Shrewsbury - the county town, which is culturally and historically important and is located close to the centre of the county
  •  Telford, a new town which is vibrant with trendy restaurants, cinemas and a large indoor shopping centre.
  •  Oswestry, a town situated on the welsh border.
  •  Bridgnorth, a town split in to two by the River Severn
  • Ludlow, a town famous for its gourmet food and ruined medieval castle.

The county also has many market towns, including Whitchurch, Newport and Market Drayton.  Most shops in the UK are open Monday to Saturday from 9am – 5pm and from 10am – 4pm on a Sunday.  Some shopping centres will have late night opening until 9pm on one night of the week, but not every night.  

Shropshire is landlocked and has many areas of outstanding natural beauty including the Shropshire Hills, the Wrekin, the Clee Hills and the Long Mynd.  It is home to the Shropshire Union Canal and the River Severn, Great Britain’s longest river, which runs through the county exiting in to Worcestershire via the Severn Valley.  The Ironbridge Gorge area in Telford is a UNESCO World Heritage Site and is home to Thomas Telford’s impressive Iron Bridge which spans the River Severn.

Shropshire is a multi-cultural society with people from Asian, Afro-Caribbean and European backgrounds and there is an established Indian community in both Telford and Shrewsbury.  In the clinical areas within the Trust we have employees from Denmark, Finland, Spain, Portugal and Poland to name but a few. The common language for those living in Shropshire is English however because Shrewsbury is on the England / Wales border some patients who attend the Trust, but the Royal Shrewsbury Hospital in particular,  may speak welsh as a first language.

As well as having a diverse multi-cultural population there are also a number of different religions practiced within the county. These religions include:

  • Roman Catholic
  • Church of England
  • Church of Scotland or Presbyterian
  • Non-conformist such as Methodist, United Reformed and Baptist
  • Jehovah’s Witness or the church of the latter-day saints
  • Jewish
  • Hinduism
  • Buddhism
  • Muslim

Such religions may cause issues with certain procedures for care within the clinical environment.  Information about these can be found on the Trust’s intranet – www.sath.nhs.uk

Shropshire is served by three main hospitals and several community hospitals. The two hospitals which form The Shrewsbury and Telford Hospital NHS Trust (SaTH) are The Royal Shrewsbury Hospital in Shrewsbury and The Princess Royal Hospital in Telford.  The other hospitals within the county do not come under the management of SaTH but are as follows:

  • Robert Jones and Agnes Hunt Orthopaedic Hospital in Oswestry
  • Community Hospitals in Bridgnorth, Ludlow, Bishop’s Castle and Whitchurch

British people love to talk about the weather and it will certainly be very different to what you are used to in India.  The UK has seasons that govern the weather and climate as well as times when we alter the clock to accommodate British summertime and British wintertime.

  • Spring lasts from March to May with temperatures between 9 and 15 degrees celsius.
  • Summer lasts from June to August with temperatures between 18 and 21 degrees celsius.
  • Autumn lasts from September to November with temperatures between 9 and 17 degrees celsius.
  • Winter lasts from December to February with temperatures between 7 and 9 degrees celsius.

Obviously the temperatures above are just guides and will vary throughout the year.

The UK has rain throughout the year so a raincoat and umbrella are recommended.

British wintertime starts around 30th October and lasts until approx. 27th March, at which point we move into British summertime.  At the start of British wintertime, the clocks go back an hour. When we enter British summertime the clocks go forward by an hour.  This change to the clocks obviously affects the amount of daylight we have during the day, changing on a daily basis. For example in December we can expect sunrise at 07.45hrs and sunset at 15.50hrs. Alternatively, during July we can expect sunrise at 04.50hrs and sunset at 21.20hrs. Some of our International nurses who are already with us have found it hard to adjust to the changes in daylight hours. They have found it especially difficult when coming off a long day at 20.00hrs during the summer months because it is still light and they struggle to sleep.     

N.B. If you arrive with us in the autumn/winter you will need warm clothes i.e. cardigans, jumpers, scarves and gloves and a waterproof coat. We do have frost during the winter months and occasionally we get snow.          

This chart is designed to give you an overview of who reports to who in our Nursing Teams.

The Shrewsbury and Telford Hospital NHS Trust has two main hospital sites in Shropshire (The Royal Shrewsbury Hospital, Shrewsbury and The Princess Royal Hospital, Telford).  We also have teams at Shrewsbury Business Park, The Fertility Centre in Severn Fields Health Village, Shrewsbury, Sterile Services and the Decontamination Team who are based at The Queensway Business Park in Telford, and a Renal Unit based in Ludlow Hospital and Midwife Lead Units at Ludlow, Bridgnorth, Whitchurch and Oswestry.

The Royal Shrewsbury Hospital is within walking distance if you are based at Rooftops accommodation, and The Princess Royal Hospital is a short train ride away. 

Sign up for your free travel to work!

We have arranged FREE Rail Transport for the first 3 months on West Midland Railway Trains if you are travelling from Shrewsbury to Telford Hospital. Download and fill in your application form here: DOWNLOAD APPLICATION FORM.  Once you have completed the form, please email it back to waytowork@wmtrains.co.uk

Please note if using the train, you need to stop at the WELLINGTON train station. Wellington Railway Station is closest to The Princess Royal Hospital, less than one mile away.  The postcode is: TF1 1BY.

We provide a full programme of preparation and support leading up to the OSCE examination, co-ordinated and facilitated by a team of dedicated Clinical Nurse Educators.

The programme will take place immediately after clinical induction, and will combine time in the classroom, learning and practicing the skills you require for OSCE with the completion of a number of mock OSCEs, enabling us to fully prepare you for the actual exam. We will also ensure you have time in the clinical area enabling you to acclimatise to our hospitals and wards, and giving you the opportunity to get to know the teams you will be working with once you have passed your OSCE.  

We will book your OSCE as soon as you arrive with us, enabling you to have full access to online OSCE preparation material as well as familiarising yourself with the process. On the day of your OSCE we will provide transport to and from the test centre, and you will be accompanied by one of the educator team. In the run up to your exam you will also have the support of the current cohort of International Nurses, the majority of whom have already passed their OSCEs.

If you are unsuccessful at first attempt you will start work in your allocated clinical area, but our Clinical Nurse Educators will ensure a personal development plan is in place, tailored to your individual needs and focused on helping you pass OSCE at second attempt. Please note you will only have three attempts at OSCE as per NMC standards.

Post Title: Healthcare Assistant

Band: Band 3

Managerially accountable to: Ward/Department Manager

Purpose of the post:

  • The post holder will be required to assist qualified nursing staff and Consultant medical staff to provide a high standard of care to patients and their family/carers.
  • To coordinate clinic / phlebotomy room activity to facilitate provision of a seamless and effective service to patients.                                                  
  • To work in a collaborative and co-operative manner with other members of the care team.
  • To maintain the health and safety and confidentiality of patients at all times.


  • Greet patients and record their arrival, then ensuring that all pre- consultation procedures are performed eg. weighing, urine checks etc. and recorded accurately in the patients notes.
  • To perform venepuncture on patients who often have limited venous access to obtain blood samples as requested by clinicians.
  • Ensure that patients are seen in order of appointment time.
  • Assisting qualified staff during clinical treatments and investigations.
  • Ensuring all relevant equipment is available to consultants to perform bone marrow procedures as required and assisting during the procedure, providing care and emotional support to the patient throughout.
  • Taking samples to the appropriate laboratory in a timely manner for testing.          
  • Observing/recording physical observations namely blood pressure, temperature, pulse, respiratory rate and oxygen saturation and have understanding of the normal values, reporting and/or alerting qualified staff to the findings as appropriate.
  • Alerting the registered nurse or Consultant in the event of a patient’s condition changing / deteriorating and instigating emergency procedures if indicated.
  • Ensure all patients receiving ambulatory care are given adequate drinks and meals as needed and assist with toilet needs as necessary.
  • Removal of intravenous cannulae as directed by clinicians.
  • Ensure that patient’s needs are identified and met as necessary.
  • Escort patients to other departments within the hospital as required.
  • Assist in the management of life threatening situations.
  • Comply with the policies of the trust.
  • Maintain a clean and tidy environment

Infection Control

The prevention and management of acquired infection is a key priority for the Trust.  The post holder is required to ensure, as an employee, that his/her work methods are compliant with the Trust’s agreed policies and procedures and do not endanger other people or themselves:

1.  All staff must be aware of infection prevention and control policies, practices and guidelines appropriate for their duties and must follow these at all times to maintain a safe environment for patients, visitors and staff;

2. All staff must maintain an up to date knowledge of infection prevention and control, policies, practices and procedures through attendance at annual mandatory updates and ongoing continuing professional development;

3. Any breach of infection control policies is a serious matter which may result in disciplinary action;

4. All staff have a responsibility to challenge poor infection prevention and control practices of others and to report any breaches, using appropriate Trust mechanisms (e.g. incident reporting policy).

Managerial / Clerical

  • Making appointments for patients in the treatment diary, this necessitates understanding of the purpose of the patient’s next visit to ensure the correct length of time is allocated.  Effective management of the treatment chair allocation is essential for the smooth running of the clinic and day unit.
  • Preparing all blood forms using the Trust’s computerised system in advance of clinics.
  • Ensuring all notes / nursing records are, where possible, available prior to patients arrival to the unit.
  • Completing Warfarin cards accurately for anticoagulation patients attending clinic.


  • Demonstrates competent use of equipment used to record physical observations (criticare, tympanic thermometer and pulse oximeter).
  • Demonstrates competent use of a PC and all relevant hospital computer systems.
  • Education
  • Assist the qualified staff in reinforcing patient information regarding open access to clinic and management of neutropenic fever.
  • Supervise staff undertaking training in the procedure of venepuncure ensuring best practice guidelines are adhered to at all times.
  • Act as mentor to new / junior band 2 HCA’s in the department.


  • Receive and transmit messages and telephone calls and relay information correctly
  • Maintain, store and retrieve records through available systems for reference and auditing.
  • Keep daily records of all clinic activities and record on appropriate sheets.
  • Assemble new patient information folders as directed.
  • Research and development
  • Retrieve and record data as requested by qualified staff.

Health and Safety

  • To be fully conversant with the Trusts Health and Safety Policy document, demonstrating:
  • A proactive response to new risk situations.
  • Understanding of Health and Safety issues and of the role of staff/employees in the discharge of health and safety responsibilities.
  • To meet the mandatory obligation of attending annual fire, food and hygiene, manual handling and resuscitation programmes.
  • To observe, monitor and report any situation within the clinical area that may represent a potential hazard.

Systems and Equipment

  • Liase with stores department to ensure stock levels of consumables are maintained to an agreed level.
  • Order linen according to the changing needs of the department.
  • Demonstrate competent use of equipment used to record physical observations (criticare, tympanic thermometer and pulse oximeter).
  • Competent use of PC and all appropriate hospital IT systems..

Decisions, Judgement and Freedom to Act 

The post holder will be expected to work using their own initiative with the support of the senior nurses but have an awareness of their limitations. 

Communication and Relationships

  • To promote support and information for clients, visitors and members of the multi-disciplinary care team through effective communication.
  • Communicate factual information using sensitivity, tact, reassurance and persuasion as needed.
  • Acting as patient’s advocate as appropriate.

Physical, Mental and Physical Demands of the Post

  • This post is physically, mentally and emotionally demanding, the post holder must maintain high levels of concentration at all times when on duty in this very busy department where the work pattern is unpredictable.
  • This is a specialised clinic / day case facility and numerous patient interventions/therapies are given at the same time. Multi-tasking and the ability to prioritise and remain calm and professional at all times is essential.
  • The postholder will be involved in caring for patients who have received ‘bad news’ and/or a cancer diagnosis and will need to provide support to these patients in conjunction with the qualified staff.

Working Conditions

The working conditions can at times be cramped and the post holder will need to manage the working space, patient care and health and safety issues proactively to minimise risk.

The post holder will :

  • Be exposed to patient body fluids (mainly blood) on a daily basis and some patients will be ‘high risk’, at all times adhering to the Trust infection control policies to minimise the risk to themselves and others.
  • Dispose of cytotoxic waste on a daily basis, at all times adhering to the Trust Chemotherapy Policies.
  • Handle and dispose of sharps, at all times adhering to Trust Policies.
  • Need the skills required to deal with difficult and sometimes volatile situations.
  • Work flexibly and provide cover during periods of staff annual leave/sick leave to meet the needs of the service.

Post Title: Staff Nurse  

Band: Band 5 

Managerially accountable to: Ward/Department Manager 

Purpose of the post: 

  • To be responsible for assessing individual patient care needs and developing, implementing and evaluating plans of care for a group of patients in accordance with agreed policies and professional guidelines. 
  • To take charge of the ward for a span of duty, normally working under the supervision of senior staff. 
  • To work flexibly to meet the needs of the service. 

Clinical Practice 

  • Responsible for the assessment, planning, delivery and evaluation of individualised patient care, working in partnership with patients, their carers and the multi-disciplinary team to ensure the patient’s physical, spiritual and emotional needs are met.  
  • Formulate and deliver high quality patient care without direct supervision, seeking guidance on actions that are outside agreed defined standards. 
  • Recognise changes in patients’ conditions which require the intervention of others and ensure that timely referrals are made or escalation procedures enacted as appropriate. 
  • Ensure patient safety is maintained at all times.  Record and report adverse and potentially adverse events and assist with investigation of such events, ensuring learning is shared with the wider team(s). 
  • Record information about patients in a safe, accurate and consistent manner using appropriate tools and techniques, including electronic and written formats as close to point of care as possible. 
  • Access and use patient clinical diagnostic information to inform clinical decisions. 
  • Utilise decision support tools and techniques to support the delivery of safe and effective care. 
  • Make appropriate and timely referrals to members of the multi-disciplinary team and external agencies to ensure patients’ on-going physical, spiritual, emotional and social needs are met, 
  • Administer medicines to patients in accordance with the Nursing & Midwifery Council (NMC) Standards for Medicines Management and Trust policy. 
  • Adhere to the organisation’s policy for handling, recording and safe keeping of patients’ valuables and possessions. 
  • Support patients to adopt health promotion strategies that encourage them to live healthily, and apply principles of self-care, utilising evidence based electronic and other information resources as appropriate. 
  • Emphasise and champion new ways of working, embracing and supporting development of a culture of innovation. 


  • Act at all times in a professional manner that promotes a positive image of the Trust and upholds its core values. 
  • Practise in accordance with the NMC Code, other appropriate NMC guidelines, Trust policies, procedures and guidelines. 
  • Ensure that high standards of nursing care are given and maintained and act when standards are not being maintained. 
  • Clearly present the patient’s point of view to others, including promoting and protecting the interests and dignity of patients. 
  • Act as an advocate for your patients, ensuring that any barriers to the patient’s opinions and wishes being heard are challenged. 
  • Maintain clear, accurate and contemporaneous records in line with current NMC guidelines and standards. 
  • Raise any concerns regarding standards and quality of care, patient safety or any lapses in professional conduct to the Ward/Department Manager, in line with local and NMC guidelines. 


  • Act as a positive role model to others that creates a learning environment to support the development of junior staff, pre-registration nurses and healthcare assistants’ (HCAs’) knowledge, skills and competence. 
  • Act as a preceptor, mentor or assessor to junior nurses, students and HCAs as appropriate and if suitably qualified to do so. 
  • Take responsibility for own continuous professional development and mandatory and statutory training, and disseminate learning and information gained to other team members in order to share good practice. 
  • Take ownership of own annual appraisal, working with appraiser to ensure one is undertaken at least annually, and take responsibility for learning and development activities identified as a result of appraisal and in your Personal Development Plan (PDP). 
  • Participate in formal and informal education programmes to create and maintain a positive learning environment and assist with the orientation programme for new members of the nursing team. 
  • Proactively use information technology resources to keep up-to-date with current practice. 
  • Maintain up-to-date training in information technology (IT) skills, and demonstrate a good working knowledge of confidentiality and data protection. 


  • Provide leadership to all staff that promotes a culture of positive and effective teamwork. 
  • Work as an effective and responsible team member supporting others by demonstrating good practice including utilising mechanisms to develop and implement new ways of working. 
  • Prioritise own workload and ensure effective time-management strategies are embedded in own practice and act in a manner that promotes quality of care. 
  • When in charge of a span of duty, deploy staff appropriately according to their competence, skills and experience. 
  • Be responsible for patient care activities conducted by other members of staff under your supervision, including HCAs and student nurses. 
  • Adhere to systems that facilitate the appropriate admission, safe transfer and safe and timely discharge of patients, and support the delivery of the Estimated Date of Discharge and Event-Led Discharge. 
  • Participate in team activities that create opportunities to improve patient care, working with ward/department management to effect change. 
  • Promote a professional and happy working environment conducive to high patient and staff morale. 
  • Promote and maintain a safe environment for staff and patients, ensuring high standards of cleanliness and tidiness are maintained and that work practices conform to health, safety and security legislation, policies, procedures and guidelines. 


  • Ensure a welcoming, caring and safe environment is provided for the patient and their family/carers/visitors. 
  • Deliver care based on current evidence, best practice and validated research when available. 
  • Maintain own awareness of the local, national and professional quality issues relevant to the delivery of nursing services. 
  • Participate in the evaluation of care delivery through self and peer review, patient and carer feedback, audit and re
  • Communicate sensitively, confidentially and with empathy to meet the wide ranging physical and emotional needs of patients and their carers and families. 
  • Using a range of communication tools, interpret and present clinical information to patients and their families/carers in ways that can be clearly understood, recognising individual needs and overcoming any barriers to communication. 
  • Provide good counselling and advocacy skills to support staff, patients and carers. 
  • Develop and maintain communication with people about difficult matters or difficult situations. 
  • Provide accurate, timely and relevant patient progress and handover information using both written and electronic systems. 
  • Ensure effective communication is initiated and maintained between all members of the multi-disciplinary team, ensuring appropriate and timely referrals and liaison with relevant personnel. 
  • Attend and actively participate in ward/department meetings.  
  • Maintain confidentiality at all times, as required by legislation and Trust policy. 

Managing Resources 

  • Ensure that all resources are used effectively, with the minimum of waste, making recommendations where it is evident that appropriate changes may improve efficiency. 
  • Ensure technical, clinical and non-clinical equipment is maintained, cleaned and stored correctly and that any faults and defects are reported promptly. 
  • Adhere to systems for the tracking and location of medical assets and ensure that any losses are reported in accordance with Trust policy. 
  • Contribute to the effective and economic use of resources e.g. local recycling schemes. 

Managing Information 

  • Ensure accurate and timely data entry to contribute to the provision and analysis of information to improve patient care. 
  • Take personal responsibility for safeguarding and ensuring the quality of information including complying with the requirements of the Data Protection Act 1998. 
  • Create and use records, including electronic, in a manner that complies with legislation, professional standards and organisational policies for record keeping. 
  • Understand own and others responsibility to the individual organisation regarding the Freedom of Information Act. 
  • Facilitate patients’ access to records, adhering to policy, legislation, best practice and professional guidance. 

Risk Management 

  • Manage and assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients. 
  • Undertake mandatory and statutory training. 
  • Carry out risk assessments in relation to manual handling and implement appropriate actions, including the use of taught mechanical and non-mechanical handling aids, to minimise risk to staff and patients. 
  • Report incidents, accidents and near misses using the Trust’s incident reporting system and in accordance with Trust policy. 
  • The post holder will frequently be exposed to highly unpleasant working conditions involving exposure to uncontained body fluids, foul linen etc and should be conversant with infection control policies relating to such exposure. 
  • The post holder may on occasion be exposed to verbal or physical abuse and should be fully conversant with the Trust’s policy for dealing with these situations. 

Decisions, Judgement and Freedom to Act 

Working within defined policies, procedures and professional standards.  Working without direct supervision, seeking further advice for guidance on actions that are outside agreed defined standards. 

Health & Safety 

As an employee of the Trust you have a responsibility to: 

  • take reasonable care of your own Health and Safety and that of any other person who may be affected by your acts or omissions at work; and 
  • co-operate with the Trust in ensuring that statutory regulations, codes of practice, local policies and departmental health and safety rules are adhered to; and 
  • not intentionally or recklessly interfere with or misuse anything provided in the interests of health and safety. 

Infection Prevention and Control 

The prevention and management of acquired infection is a key priority for the Trust.  Any breach of infection control policies is a serious matter which may result in disciplinary action.  As an employee of the Trust you have a responsibility to: 

  • ensure that your work methods are compliant with the Trust’s agreed policies and procedures and do not endanger other people or yourself; and 
  • be aware of infection prevention and control policies, practices and guidelines appropriate for your duties and you must follow these at all times to maintain a safe environment for patients, visitors and staff; and 
  • maintain an up to date knowledge of infection prevention and control, policies, practices and procedures through attendance at annual mandatory updates and ongoing continuing professional development; and 
  • challenge poor infection prevention and control practices of others and to report any breaches, using appropriate Trust mechanisms (e.g. incident reporting policy). 

Information Governance 

The Trust is committed to compliance with Information Governance standards to ensure that all information is handled legally, securely, efficiently and effectively.  You are required to comply with the Trust’s Information Governance policies and standards. Failure to do so may result in action being taken in accordance with the Trust’s Disciplinary Procedure. 

Confidentiality and Security - Your attention is drawn to the confidential nature of information collected within the NHS. Whilst you are employed by the Trust you will come into contact with confidential information and data relating to the work of the Trust, its patients or employees.  You are bound by your conditions of service to respect the confidentiality of any information you may come into contact with which identifies patients, employees or other Trust personnel, or business information of the Trust. You also have a duty to ensure that all confidential information is held securely at all times, both on and off site. 

Disclosure of Information - The unauthorised use or disclosure of information relating to the Trust’s activities or affairs, the treatment of patients or the personal details of an employee, will normally be considered a serious disciplinary offence which could result in dismissal. Upon leaving the Trust’s employment and at any time thereafter you must not take advantage of or disclose confidential information that you learnt in the course of your employment. Unauthorised disclosure of any of this information may be deemed as a criminal offence.  If you are found to have permitted the unauthorised disclosure of any such information, you and the Trust may face legal action. 

Information Quality and Records Management  -  You must ensure that all information handled by you is accurate and kept up-to-date and you must comply with the Trust’s recording, monitoring, validation and improvement schemes and processes. 

Professional Standards and Performance Review 

  • As an employee of the Trust you have a responsibility to: 
  • participate in statutory and mandatory training as appropriate for the post; and  
  • maintain consistently high personal and professional standards and act in accordance with the relevant professional code of conduct; and 
  • take responsibility for the maintenance and improvement of personal and professional competence and to encourage that of colleagues and subordinates; and 
  • participate in the Trust’s appraisal processes including identifying performance standards for the post, personal objective setting and the creation of a personal development plan in line with the KSF outline for the post. 

Safeguarding Children and Vulnerable Adults 

We all have a personal and a professional responsibility within the Trust to identify and report abuse.  This may be known, suspected, witnessed or have raised concerns. Early recognition is vital to ensuring the patient is safeguarded; other people (children and vulnerable adults) may be at risk.  The Trust’s procedures must be implemented, working in partnership with the relevant authorities. The Sharing of Information no matter how small is of prime importance in safeguarding children, young people and vulnerable adults. 

As an employee of the Trust you have a responsibility to ensure that: 

  • you are familiar with and adhere to the Trusts Safeguarding Children procedures and guidelines.   
  • you attend safeguarding awareness training and undertake any additional training in relation to safeguarding relevant to your role. 

Social Responsibility 

The Trust is committed to behaving responsibly in the way we manage transport, procurement, our facilities, employment, skills and our engagement with the local community so that we can make a positive contribution to society.  As an employee of the Trust you have a responsibility to take measures to support our contribution and to reduce the environmental impact of our activities relating to energy and water usage, transport and waste. 

This job description represents a summary of the main responsibilities of the post and not an exhaustive list of duties to be undertaken.  The duties may be redefined following discussion with the line manager. 

It might be useful for you to print off these maps in advance to help navigate around the hospital in your first few days - but if you aren't sure where to go, please ask a member of staff who will be more than happy to help you. Click on either of the maps below to open the full maps for both hospitals (they include information about Staff Car Parks and the inside of the hospitals too).


Our Staff Handbook is quite a read, but a worthwhile one. It includes information about claiming travel expenses, raising concerns, your pay, and lots of other useful information. Click here to download a copy.




You will be required to attend the Corporate Induction Day and Safe Load Moving & Handling Induction Training Session within the first few months of beginning work.

What do I wear to Induction?

Smart casual – no revealing clothes, ripped jeans, etc.  Remember you are representing the Trust and need to present a good impression to visitors to the hospital.

Where do I need go?

On the Induction programme it clearly states where each day will be held. If you are unsure of where the different areas are please ask a member of staff, I’m sure they will be happy to help!

This programme is designed to welcome all new staff to the organisation and provide some essential information for you. You will also get to meet some key people in the organisation who will be a source of information and advice.

Details will have been sent to the email registered on your job application account. If you have not received information about your Corporate Induction, contact the Corporate Education office to reorganise on 01952 641222 ext. 4555 or email sath.corporateeducation@nhs.net

We have a number of food outlets in both hospitals. Some are Trust run, others are run by Charities. All cater for a number of dietary requirements.

Royal Shrewsbury Hospital

  • Mytton Restaurant (Ground Floor) This is a great place to get a cheap meal hot or cold meal and sit down at the same time. Open Mon to Fri 11.45am to 2pm
  • Caffe Bistro (Ground Floor) Caffe Bistro is best known for a good cup of coffee and a great panini. They also have a selection of high-quality cakes, sandwiches and wraps. Staff receive 15% discount. Open Mon to Fri 8am to 6.30pm Sat & Sun 10am to 5pm
  • League of Friends (Outpatients) A great place to grab a cold lunch and a snack. Mon to Fri 9.00am to 4.30pm
  • League of Friends (Ward Block) Open Mon to Fri 9.00am to 7.30pm Sat 9.00am to 6.00pm Sun 11.00am to 4.30pm
  • League of Friends (Treatment Centre) Open Mon 9.00am to 3.30pm, Tues 9.00am to 4.30pm, Wed 9.00am to 3.30pm, Thurs 9.00am to 4.30pm, Fri 9.00am to 4.00pm

Princess Royal Hospital

  • Apley Restaurant and Coffee City (First floor) This is a great place to get a cheap meal hot or cold meal and sit down at the same time. Open Mon to Fri 8.30am to 7.30pm Sat 10am to 4.00pm Sunday Closed
  • Friends of PRH (Ground Floor) - super if you want to grab a cold lunch and a snack. Open Mon to Fri 8.30 am to 6pm Sat & Sun 10.30am to 4.30pm Caffe Bistro (Women’s and Childrens Centre)
  • Caffe Bistro is best known for a good cup of coffee and a great panini. The also have a selection of high-quality cakes, sandwiches and wraps. Staff receive 15% discount. Open Mon to Fri 8am – 6.30pm Sat – Sun 10am – 5pm

We use an online system for claiming expenses for parking, business mileage etc. It is called expenses and is very easy to use. It will allow you to not only build up your claim over the month without worrying about a sheet of paper but will also enable you to keep track of it right up until it is paid. 

To access the system for the first time visit the website http://www.sel-expenses.com.

When do I get my uniform?

If you are a member of permanent staff, and are required to wear a uniform, you would get this from your manager. If you are a member of temporary staffing, the recruitment team will help to arrange this for you.

Our multi-disciplined teams can be identified by the type of uniform they wear. 

As a member of staff at our Trust, the ESR Employee Self Service (ESS) allows you to amend and view information on your Electronic Staff Record from anywhere, on any device, any time.

ESR Employee Self Service can be accessed via the NHS ESR Web Page.

By accessing your ESR Employee Self Service (ESS) record, you are able to:

View your:

  • Payslips and P60s
  • Total Reward Statements
  • Absence calendar
  • Registration information
  • Announcements relating to ESR

Amend your:

  • Home address details
  • Telephone numbers
  • Emergency contact details
  • Bank account details
  • Personal details e.g. sexual orientation; religious belief; disability information

Do you fancy winning some pennies and helping support the hospital at the same time? If you do, join in our staff lottery!

Tickets cost £1 and a maximum of 5 tickets can be purchased. Payment will be deducted from your salary (a minimum of £1 per month to a maximum of £5 per month).

What can I win?

A prize pool will be created by the monthly contributions to the lottery. The greater the number of players, the bigger the cash prizes and funds raised for staff benefit.

The prize pool will be split so approximately 50% will go on prizes:

  • 1st prize = 20% of the entry money
  • 2 x 2nd prizes = 10% of the entry money
  • 2 x 3rd prizes = 5% of the entry money

The remaining 50% of the money will go into the Small Things Makes a Big Difference Fund. There may be a one-off “super draw” every year with larger cash prizes.

The draw will take place on the second Wednesday of each month. and the winners will be announced in Chatterbox that week.


The Staff Lottery is open to all staff working at SaTH who have regular contracted hours and are on the Trust’s payroll.

For further information please contact SaTH Charity Office, Stretton House, RSH on 01743 241446 (Ext 1446) or email sath.charity@nhs.net

If you are new to the NHS, welcome to the world of amazing staff benefits. The hospital has developed a range of staff perks, and there are companies that also allow NHS employees to benefit from some great offers and discounts. Click here to read the most up to date list of staff benefits.

Our Trust Values provide a guide for our daily lives which we are all expected to uphold, both at work and when we are representing the Trust.

Our Values were developed by staff and our patients, so they represent what is important to us within the organisation and the way we should all behave towards patients, carers,visitors, partners and each other.

You will see our Values throughout the Trust; they are not just words on a page, they represent what we are about here at SaTH. We want patients and their families to say that the care and service they receive from all of us is consistently high quality, safe, effective and personalised, so the feelings behind the Values shouldn’t come as a surprise to anyone working in the NHS.

The reason why it is important that they are clearly written down is so we all know what’s expected, and none of us is surprised if we are asked to explain any unacceptable behaviour. Ultimately, if we follow our Values, we will provide services that are better for our patients and better for each other.



It is really important to keep our staff informed and engaged. If we have something to share, we will do it through a number of routes to try to get in front of everyone.

Trust Websites
Here is a list of the websites managed by the Trust:

Public facing website: www.sath.nhs.uk
Staff Intranet: type Intranet/ into a web browser of any trust computer
Recruitment Website: www.jobs.sath.nhs.uk
VIP Awards Website: www.awards.sath.nhs.uk


Chatterbox is our weekly round-up of goings-on in the Trust and a chance for your to tell your story. Once it is ready, a global email is sent out to your work email. You can also find it, and previous versions, on the Intranet from any work computer.

Safest & Kindest is our quarterly newsletter for patients, staff, visitors and volunteers. Safest & Kindest can also be found on the Intranet and the external website.

Social Media

We encourage staff to engage with the Trust on Facebook, Twitter, and other social media platforms. It’s important to always be mindful of how you conduct yourself in public forums, so if you’re ever unsure you can read our guidance note by searching for “social media” on the intranet. If you’d like us to share a story on our accounts you can get in touch by emailing or giving communications a call on: 01743 261000 ext 1378 / 2274 / 2285.

Facebook: www.facebook.com/ShrewsbuyandTelfordNHS and www.facebook.com/SaTHJobs
Twitter: @SaTHNHS and @SaTHJobs
Instagram: @sathnhs
LinkedIn: The Shrewsbury and Telford NHS Trust

Global Emails

Important correspondance will also be sent in the form of Global email, please access your work email on a regular basis to ensure you do not overlook anything important - you might miss out on free cake (and other important information) if you don't!

What to do if the media calls

  • Always remember there is no such thing as an “Off the Record” chat. Anything that you say could be published or broadcast. If you are contacted you should:
  • During office hours: Contact the Communications Office - 01743 261378 (Ext 1378)/01743 492285 (Ext 2285) / 01743 492274 (Ext 2274) or email sath.communications@nhs.net
  • At other times / out of hours: Speak to the Clinical Site Manager (CSM) in the first instance (Bleep 886 at RSH or Bleep 109 at PRH). They may refer this enquiry to the Duty Manager or Duty Director. Alternatively, you can direct callers to our contact page on the website at www.sath.nhs.uk/news-media/contact-the-team

There is a lot going on in our Trust - get involved wherever you can!

From our online sales forum which can be found here on the intranet. To our Funday, Awareness Day such as End PJ Paralysis, International Nurses Day, bake sales for fundraising and our very own charity (SaTH Charity). There is even a staff lottery. There is also much much more going on within your own teams.

You are part of SaTH now, and we want you to be part of everything.

Cyber Security at SaTH

The Trust has its own dedicated Cyber Security Team that provides guidance and assurance to the Trust based on best practise and recommendations from recognised Cyber Security Organisations, Leading Experts and Research.

The Cyber Security Team have an Internal website that provides advice and guidance on latest news, passwords, emails (including phishing and spam), patches and applying updates, training, social engineering, guidance and best practise.

The Trust recommends that Staff view the e-learning package developed by the National Cyber Security Centre available here https://www.ncsc.gov.uk/training/top-tips-for-staff-web/story_html5.html

What is Cyber Security?

Cyber Security is a broad term, generally used to describe the protection of computers, network devices and their associated equipment from unauthorised access. The protection involves the controlling of access as well as, ensuring devices are updated so as to reduce the number of weaknesses so as to limit the effect of any weaknesses that may be taken advantage of through various controls including passwords, anti-virus, patching, policies, training etc.

Why is Cyber Security important in the Health Sector?

NHS organisations are trusted with vast amounts of Patient data, which is sensitive and valuable. The NHS is considered to be National Infrastructure as it involves systems, process and people that are necessary for the country to function and to which daily life depends. The information the NHS is trusted with includes Health records for patients that in the wrong hands can be used for blackmail, identity theft and to intimidate individuals.

The NHS in terms of IT and its associated systems has faced many challenges through a lack of investment, which has meant IT systems are held on legacy systems and systems that have vulnerabilities. In addition there has been a skills shortage and limited training.

Why would the NHS be subject to a Cyber Attack?

The NHS could be targeted with the intention to disrupt patient care, for example if a hospitals network was infected with malware, then the impact to the operation of A&E, Outpatients, Maternity would be significant, this kind of attack is likely to originate from a Nation State. Another kind of attack may involve making the public facing internet unavailable or defacing its content and adding specific content to portray a belief and would likely be carried out by “Hacktivists”.  Then there are those individuals who seek to prove to themselves or their peers by testing their skills. Or just simply someone who has a grudge with how they perceive how they or someone they know was treated.

Why would someone in Health Care be of interest to a Cyber Criminal?

The NHS employs approx. 1.5 million people, which means that the level and knowledge, awareness as well as the skills related to Cyber Security is varied. A significant number of these staff will have access to what Cyber Criminals consider valuable data.

Freedom to Speak Up Guardians act in an independent capacity to support and help drive the Trust to make it a safer place for patients and staff and a more open place to work. They offer support and advice to those that want to raise concerns to ensure that any safety issue is addressed and feedback is given to the member of staff who raised it. Freedom to Speak Up Guardians ensure that there are no repercussions for those that have raised the concern either immediately or in the long-term.

If you have a concern about: 

  • Patient safety
  • Safety of one of your colleagues
  • Any form of malpractice or wrong doing
  • If you feel you may have been bullied, harassed or intimidated

The Freedom to Speak Up Guardians are here to support you: 


07773976980 - kate.adney1@nhs.net 


07773976 983 - chan.kaur@nhs.net

This Who’s Who on a Page provides an overview of senior management at The Shrewsbury and Telford Hospital NHS Trust. Click here to view. Please notify changes to sath.communications@nhs.net 

If you have any feedback about this page, or the information on it, please fill out the quick survey below or email sath.jobs@nhs.net.