Are you seeking a new opportunity where you can have a positive impact upon patient experience and where no two days are the same? Are you a kind and compassionate person who likes to support people in their time of need? If so, then this may be the role for you.
The PALS & Bereavement team provides an accessible and responsive service by offering on the spot advice, support and resolution for patients, relatives and members of the public who wish to raise concerns about their care. They also work with and support bereaved relatives by delivering a sensitive and compassionate bereavement service. In this challenging post, you will join a team that aims to resolve concerns quickly and efficiently and uses the feedback obtained to influence and improve the patient experience. Dealing with highly sensitive situations on a daily basis, you will work with patients, relatives and staff to ensure that concerns are resolved and improvement is embedded.
We are seeking to appoint a committed, kind and energetic individual who has the right values and behaviours to cover a period of Maternity Leave for approximately 4 months with a view to extend it to 5 months. This individual must be enthusiastic, motivated, showing sensitivity and tact and be able to demonstrate excellent communication and interpersonal skills. Resilience to be able to deal with upsetting and stressful situations is also a desired quality. Educated to diploma level (or equivalent) you should be able to demonstrate an ability to manage conflict, mediate between parties to resolve problems and work with people from a diverse range of backgrounds. In addition to helping others, you will benefit from this excellent opportunity to develop your skills which will support your career progression. Whilst the role will initially be covering Maternity Leave at the Princess Royal Hospital, the post holder will also be required to work at The Royal Shrewsbury Hospital.
Please note this vacancy would be an ideal secondment opportunity. If this is something that would interest you, please ensure your current manager would be happy to release you.