Non Clinical - PALS & Bereavement Officer

  • Job Type PALS & Bereavement Service
  • Salary £17,460 - £18,702 per annum
  • Closing Date 13/08/2018
  • Location Telford & Shrewsbury
  • Grade NHS AfC: Band 2
  • Job ref 223-BAA-375
  • Pension NHS Pension
  • Holidays Generous Holiday Allowance
  • NHS discount Eligible for NHS Discounts
  • Contract Permanent
  • Hours Full Time 37.5 hours

Are you seeking a change of role where you can have a positive impact upon the patient experience and where no two days are the same? If so, then this may be the role for you. 

The PALS team provides an accessible and responsive service by offering on the spot advice, support and resolution for patients, relatives and members of the public who wish to raise concerns about their care, as well as providing a bereavement service, issuing the Medical Certificate of Cause of Death and supporting bereaved families. In this challenging post, you will join a team that aims to resolve concerns quickly and efficiently and provide a compassionate and efficient bereavement service. Dealing with highly sensitive situations on a daily basis, you will work with patients, relatives and staff to support the service. 

We are seeking to appoint a committed and energetic individual who has the right values and behaviours to join our team. This individual must be enthusiastic, motivated, showing sensitivity and tact and able to demonstrate excellent communication and interpersonal skills. Educated to NVQ level three (or equivalent) you should be able to demonstrate strong administrative skills, excellent interpersonal and communication skills, and a high level of resilience.

In addition to helping others, you will benefit from this excellent opportunity to develop your skills which will support your career progression. The post will be based at The Royal Shrewsbury Hospital but also working across The Princess Royal Hospital, Telford.

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If you have any problems applying online or downloading our application form please contact us on recruitment@sath.nhs.uk or 01743 492402.

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