Non Clinical - Digital System Support Officer

  • Department IT
  • Salary £22,549 - £24,882 per annum
  • Closing Date 27/01/2022
  • Location Shrewsbury Business Park
  • Grade Band 4 (subject to Agenda for Change banding confirmation)
  • Job ref 223-DSS-1064
  • Pension NHS Pension
  • Holidays Generous Holiday Allowance
  • NHS discount Eligible for NHS Discounts
  • Contract Permanent
  • Hours Full time - 37.5 hours per week (Monday to Friday 8:30 - 5:00, plus participate in on-call rota)

The Government has formally announced that it intends to introduce regulations that will require any individuals employed by the NHS where their role involves patient contact, to be fully vaccinated (1st and 2nd dose) against COVID-19 by 1st April 2022.  To achieve this the successful applicant must have had their 1st COVID-19 vaccination by 3rd February 2022. Therefore, full COVID-19 vaccination will be a condition of employment unless an individual is medically exempt. We will ask for proof of vaccination during the recruitment process.

Job overview

*The banding for this vacancy is subject to agenda for change*

An exciting opportunity has arisen at The Shrewsbury and Telford Hospital NHS Trust (SaTH) for an enthusiastic and energetic individual to join the Information Technology (IT) Team.  This is an excellent time to join our team as we embark upon the delivery of a digital transformation roadmap across the organisation.

As a Digital System Support Officer you will provide support to end users of the Electronic Patient Record (EPR) applications and will therefore be required to have in depth knowledge of EPR applications.

Experience in the use and support of clinical/EPR systems would be an advantage. 

Main duties of the job

This role will support the Digital System Administrators to maintain EPR applications to ensure continuity of service and resolution of technical issues.

Providing support to all Trust and other supported users and will therefore be required to have in depth knowledge of EPR applications
Providing first & second line support for EPR applications recorded via the IT Service Desk via remote and onsite support
Liaising with other teams and departments to ensure issues are resolved
First & second-line technical support for EPR applications and other Trustwide clinical IT systems and software
Responding to IT Service desk calls, deciding on relevant method of help and negotiate and agree call priorities
Analyse situation/information to identify and resolve a range of problems including computer issues, application problems, data errors, change requests
Understanding and interpreting the complex issues presented by users to best assess an appropriate response

Working for our organisation

Working as part of the Digital Systems team within the IT Department at the Shrewsbury Business Park SaTH Offices, but with some travel and coverage at other SaTH sites, including The Princess Royal Hospital, Telford and the Royal Shrewsbury Hospital.

Digital Services includes a wide range of teams; Application/Interface Development, Business Change, Digital System Administration, Training, Technical Infrastructure, Cyber Security, Data Warehouse, Service Desk and Desktop support.  The teams must work closely together to deliver projects, maintain systems and respond to incidents.

The Government has formally announced that it intends to introduce regulations that will require any individuals employed by the NHS where their role involves patient contact, to be fully vaccinated (1st and 2nd dose) against COVID-19 by 1st April 2022.  To achieve this the successful applicant must have had their 1st COVID-19 vaccination by 3rd February 2022. Therefore, full COVID-19 vaccination will be a condition of employment unless an individual is medically exempt. We will ask for proof of vaccination during the recruitment process.

Detailed job description and main responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

Person specification

Qualifications/Education

Essential criteria

Educated to A level or above (A-level, NVQ, CertHE) or equivalent experience

Experience

Essential criteria

Experience of working in a large acute trust
Experience of working in a large organisation with a wide range of staffing levels and being able to liase with levels from admin staff to senior staff
Strong experience in influencing the application of IT to working practices
Experience of working with a range of staffing groups including clinicians, nursing/managers

Desirable criteria

Experience of diagnostic and fault resolution across a mixed computing environment
Experience of NHS Patient Administration Systems or clinical systems

Skills and Knowledge

Essential criteria

Proficient in the use of MS Office (Word, Excel, Visio, Project) and Email and Internet
High level of interpersonal skills, including active listening and understanding
Ability to prioritise and plan use of resources

The well-being of our staff is of the upmost importance to us.  If you are offered a role at our Trust, and fall into the increased and higher risk categories as set out by Public Health England (PHE) and NHSI/E, your line manager will complete an risk assessment with you.  This will be completed in conjunction with the latest guidance from Public Health England in relation to Covid-19.

By submitting your application to Trac, you are giving your consent for parts of your application data to be transferred to the NHS Electronic Staff Record (ESR) and other secure, internal NHS Workforce systems. This is to support and manage your recruitment and employment within your employing organisation. 

If successful, by completing the NHS Jobs application form you authorise the Trust to obtain any previous NHS service details including all electronically held sickness information, via the Inter Authority Transfer process on the national ESR.

If the role requires a qualification/professional registration, you will need to provide proof during the recruitment process. By submitting your application you are giving the Trust permission to check the qualification certificates provided back to the source provider. Please note that a sample of all applicant’s qualifications will be checked with the educational institution or provider.

In the event of a high response to this advertisement, this post will be closed. Early applications are advised.
 
Unfortunately we do not accept CVs or keep them on file. If you are unable to apply online please contact the person named in the advertisement for the post you are interested in.
 
We are committed to offering an interview to all applicants with a disability who meet the minimum criteria for the above position and will support reasonable adjustments wherever possible.  In addition, whilst all applicants will be judged on merit alone, we particularly welcome applications from candidates who are male, from black and minority ethnic backgrounds or who have a disability, as these are currently under-represented in our workforce.
 
We are committed to equal opportunities in employment. The policies and practices of the Trust aim to promote an environment that is free from all forms of unlawful or unfair discrimination and values the diversity of all people. At the heart of our policy, we seek to treat people fairly, flexibly and with dignity and respect.

Thank you for your interest in The Shrewsbury and Telford Hospital NHS Trust, we look forward to receiving your application for employment.

Look around a little and browse our jobs...

There are many exciting opportunities available for dedicated and loyal staff at The Shrewsbury and Telford Hospital NHS Trust.

Is it time you made a change?

 

Testimonials